Senior Director, Client Service – Healthcare Payer

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Develop and manage the engineering and technology growth strategy for key enterprise healthcare payer accounts.

• Cultivate relationships with leaders in technology, data, security, and AI, ranging from VP and senior director levels to the C-suite.

• Discover new opportunities and enhance engineering services beyond current engagements.

• Promote and define engineering, cloud, data, product engineering, and agentic AI projects.

• Transform targeted opportunities and pilot projects into extensive, multiyear programs and managed services.

• Collaborate with solution architects, Forward Deployed Engineers, and global delivery teams to define, price, and staff engagements.

• Advocate for the AI-enabled engineering methodology, emphasizing governance, human oversight, and traceability.

• Navigate the procurement process, vendor risk assessments, and security evaluations within large enterprise healthcare payer organizations.

• Provide accurate forecasts in the CRM and contribute valuable account intelligence.

• Work in partnership with account leadership to stimulate revenue growth.

⛳️ Requirements

• A minimum of 12 years of experience in enterprise technology services or consulting.

• A proven history of expanding healthcare payer accounts through engineering, data, cloud, and AI services.

• Previous experience working with health insurance payers on the vendor or consulting side, or within a payer organization.

• Strong comprehension of claims adjudication, prior authorization, interoperability (FHIR), HIPAA, Medicare Advantage, and quality metrics.

• Established relationships or a demonstrated ability to build connections with CIOs, CTOs, CDOs, and senior technology and data leaders in major healthcare payer organizations.

• In-depth knowledge of modern engineering services, cloud and data platforms, product engineering, and AI/agentic AI solutions.

• Proven success in expanding enterprise client relationships into new engineering opportunities.

• Experience in shaping, pricing, and scaling complex technology consulting projects into larger, multiyear programs.

• Ability to work collaboratively with solution architects, engineering teams, account leadership, and global delivery organizations.

• Prior experience fostering relationships within large healthcare payer organizations.

• Experience with Humana, Blue Cross Blue Shield, or other major health plans.

• Familiarity with Snowflake, Databricks, Google Cloud, or similar modern cloud and data ecosystems.

• Knowledge of pharmacy technology, PBM operations, or healthcare security programs.

🏝️ Benefits

• Base salary range of $160,000–$180,000 per year.

• Eligibility to participate in Bounteous' Business Development Commission plan.