Senior Director, Client Education – Healthcare SaaS

This is a fully remote position, open to applicants in California.

📋 Description

• Provide strategic and operational leadership for the Learning & Development function at Experian Health, catering to external clients.

• Own the vision, roadmap, and implementation of a scalable client education program.

• Oversee instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.

• Build and manage a team of instructional designers and client educators.

• Advocate for innovation, including the responsible use of AI in learning content.

• Enhance client adoption, self-service utilization, product proficiency, and customer satisfaction.

• Direct the multi-year roadmap for Client Education across Experian Health products.

• Establish benchmarks for instructional quality, accessibility, and consistency throughout curricula and client-facing courses.

• Provide insights on capacity, prioritization, and risk to leadership.

• Guide the development and updates of eLearning and training materials.

• Create scalable authoring workflows, templates, and governance structures.

• Manage the client Learning Portal (LMS), including learning plans, enrollment, and reporting.

• Utilize learning-effectiveness metrics and client feedback to enhance curricula and delivery.

• Lead change management efforts related to product releases, workflow modifications, and client adoption.

• Develop strategies for product adoption from implementation through advanced utilization and optimization.

⛳️ Requirements

• Over 8 years of experience in Learning & Development.

• More than 8 years of experience in Client Education.

• At least 8 years of experience training leadership, including building and leading teams, within healthcare technology, SaaS, or revenue cycle management settings.

• Proven experience in developing and scaling blended learning programs for external clients or end-users.

• Familiarity with applying AI in L&D to expedite content development, enhance quality, and boost efficiency.

• Practical experience with eLearning authoring tools and administration of learning management systems (LMS).

• Knowledge of the healthcare revenue cycle and familiarity with Experian Health solutions is advantageous.

• Experience in contributing to process improvement, automation, or operational transformation initiatives.

• Epic experience is considered a plus.

• At least 5 years of experience in people management.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Flexible Time Off: 20 Days.

• Variable pay opportunities.

• Competitive compensation package and bonus plan.

• Comprehensive medical, dental, and vision benefits.

• Matching 401K.

• Flexible work environment with options for remote, hybrid, or in-office work.

• Volunteer time off.

• Vacation and sick leave.

• 12 paid holidays.