Senior Director, BSS Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and take ownership of the BSS transformation roadmap in alignment with Vonage's commercial, operational, and customer experience objectives.

• Convert business requirements across lead-to-cash, billing, rating, identity, account management, data, and platform services into prioritized actions and design principles.

• Challenge traditional methods and work towards a more streamlined, scalable, and integrated future-state BSS environment.

• Establish and oversee transformation governance, controls, and decision-making frameworks.

• Maintain communication with operational teams regarding migration, adoption, and the impacts of change.

• Collaborate with the Sr. Director of BSS to manage legacy scope and prevent the addition of new functionalities to existing legacy systems.

• Manage the transformation budget, which includes forecasting, tracking expenditures, and ensuring investment alignment.

• Identify, mitigate, and escalate risks across various workstreams.

• Collaborate with Product, Engineering, Architecture, Operations, Finance, Sales, and Commercial teams to coordinate scope, sequencing, dependencies, and delivery results.

• Serve as the senior business and product advocate for the transformation initiative.

• Lead vendor assessments, including RFPs/RFIs, evaluation criteria, response coordination, and structured selection processes.

• Validate vendor capabilities, integration feasibility, and technical compatibility before making platform commitments.

• Identify, document, and implement end-to-end process changes that support future-state BSS functionalities.

⛳️ Requirements

• Extensive experience in leading large-scale BSS, OSS, lead-to-cash, billing, rating, CRM, identity, or platform-services transformation programs.

• Capability to shape strategy, establish governance, align senior stakeholders, and translate vague needs into definitive priorities.

• Practical experience in end-to-end business process transformation and re-engineering involving multiple stakeholder groups, including change management and ownership adoption.

• Strong comprehension of enterprise SaaS and back-office systems: CRM, billing, rating, analytics, identity, APIs, and integration architecture.

• Demonstrated ability to make trade-offs concerning scope, sequencing, investment, risk, technical debt, and business value.

• Credible with senior technical, product, commercial, and operational stakeholders; capable of influencing without direct authority.

• Nice to have: experience in telecoms, CPaaS, UCaaS, SaaS, or other high-volume transactional technology environments.

• Nice to have: experience with systems migration, platform consolidation, acquisition integration, or business process re-engineering.

• Nice to have: familiarity with scaled agile delivery, product operating models, transformation governance, data models, APIs, and integration patterns.

🏝️ Benefits

• Medical, Dental & Vision Insurance

• 401(k)

• Ericsson Care Line

• Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)

• Volunteer Time (VTO)

• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.