Senior Director, BSS Transformation

This is a fully remote position, open to applicants in Spain.

📋 Description

• Define and take ownership of the BSS transformation roadmap that aligns with Vonage's commercial, operational, and customer experience goals.

• Convert business requirements across lead-to-cash, billing, rating, identity, account management, data, and platform services into prioritized actions and design principles.

• Question traditional methods of operation and work towards a streamlined, scalable, and integrated future-state BSS framework.

• Establish and oversee transformation governance, controls, and decision-making processes.

• Maintain ongoing communication with operational teams regarding migration, adoption, and the impacts of change.

• Collaborate with the Sr. Director of BSS to manage the existing landscape and prevent new functionalities from being added to legacy systems.

• Manage the transformation budget, which includes forecasting, expense tracking, and making investment decisions.

• Identify, mitigate, escalate, and proactively handle risks across various workstreams.

• Work together with Product, Engineering, Architecture, Operations, Finance, Sales, and Commercial teams on project scope, sequencing, dependencies, and delivery results.

• Serve as the senior business and product advocate for the transformation initiative.

• Lead the evaluation of vendors, which includes RFPs/RFIs, setting evaluation criteria, coordinating responses, and structured selection processes.

• Assess vendor capabilities, integration feasibility, and technical compatibility before making platform commitments.

• Identify, document, and implement end-to-end process changes that support future-state BSS functionalities.

⛳️ Requirements

• Extensive experience in leading large-scale BSS, OSS, lead-to-cash, billing, rating, CRM, identity, or platform-services transformation initiatives.

• Ability to shape strategy, establish governance frameworks, align senior stakeholders, and translate ambiguous needs into clear priorities.

• Practical experience in comprehensive business process transformation and re-engineering involving various stakeholder groups, including change management and ownership adoption.

• Strong knowledge of enterprise SaaS and back-office systems: CRM, billing, rating, analytics, identity, APIs, and integration architecture.

• Proven capability to navigate trade-offs among scope, sequencing, investment, risk, technical debt, and business value.

• Credible with senior technical, product, commercial, and operational stakeholders; skilled in influencing without direct authority.

• Nice to have: Experience in telecoms, CPaaS, UCaaS, SaaS, or other high-volume transactional technology settings.

• Nice to have: Background in systems migration, platform consolidation, acquisition integration, or business process re-engineering.

• Nice to have: Familiarity with scaled agile delivery, product operating models, transformation governance, data models, APIs, and integration patterns.

🏝️ Benefits

• Private Medical Insurance: Adeslas

• Group Pension Plan: Generali

• Life Insurance and Group Personal Accident: VidaCaixa

• Ericsson Care Line

• Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)

• Volunteer Time (VTO)

• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.