Senior Digital Experience Research Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and oversee the user research strategy and roadmap, expanding research frameworks, standards, and best practices across various teams.

• Direct qualitative and quantitative research efforts, encompassing user testing, interviews, surveys, competitive analysis, and expert evaluations.

• Examine behavioral data and user feedback to identify insights, pain points, and opportunities that influence product and design choices.

• Develop and advance the web measurement strategy, tracking user behavior and performance while reporting through dashboards and executive presentations.

• Manage the experimentation program, including A/B and multivariate testing, collaborating with design, product, and development teams to enhance conversion and engagement.

• Create data narratives that combine quantitative evidence with user perspectives.

• Construct and sustain scalable research documentation and insight repositories.

⛳️ Requirements

• A minimum of four years of experience, or equivalent proficiency, in user research, digital experience, conversion optimization, or a related discipline.

• Proven capability in defining and implementing research strategies and programs.

• Strong command of qualitative and quantitative research methodologies.

• Practical experience with Adobe Analytics, Customer Journey Analytics, and Adobe Target for personalization and testing purposes.

• Demonstrated ability in data storytelling, featuring examples of presentations that influenced decision-making.

• Comprehensive understanding of user-centered design principles.

• Familiarity with accessibility standards.

• Highly analytical with the strategic ability to influence cross-functional teams and foster alignment within a matrixed organization.

• Bonus: Experience with large-scale websites or digital platforms, particularly in the business-to-business sector.

• Bonus: Familiarity with UserTesting, Microsoft Clarity, and Hotjar.

• Bonus: Experience utilizing AI tools throughout the research lifecycle.

• Bonus: Experience in establishing a research practice or insight repository from inception.

• Bonus: Comfort in navigating a fast-paced, global environment with multiple competing priorities.

🏝️ Benefits

• Unlimited paid time off.

• 12 paid holidays, including 4 global VeeaMe Days for self-care.

• 24 paid volunteer hours annually through Veeam Cares.

• Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.

• Medical, dental, and vision coverage starting on the first day.

• Mental health support, therapy sessions, and digital wellness tools via the Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Fertility, adoption, and surrogacy support through Maven.

• AirVet 24/7 virtual veterinary care at no cost.

• Legal services, identity protection, and supplemental health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.

• Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.