Senior DevOps Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and uphold a resilient, secure, and efficient SaaS application platform that meets predetermined SLAs.

• Automate the processes of deployment, monitoring, management, and incident response across AWS and/or Azure infrastructure.

• Oversee site stability and performance, addressing production issues throughout the stack.

• Enhance infrastructure scalability to accommodate growing demand through effective capacity, reliability, and cost-management strategies.

• Coordinate cross-functional requirements with Engineering, Product, Services, and other departments.

• Work alongside developers to implement new features and services into production.

• Refine operational practices, procedures, runbooks, and reusable deployment and operations frameworks.

• Adhere to information security and compliance standards, including ISO27001, SOC1, and SOC2.

• Engage in a follow-the-sun on-call rotation.

• Create and maintain documentation related to architecture, stakeholders, policies, DevOps, and platform operations.

• Conduct live demonstrations for stakeholders.

• Prioritize incoming platform tasks, manage ongoing work, and ensure predictable outcomes.

• Assist in service-request intake and triage, confirming scope, readiness, and routing.

• Fulfill response and resolution commitments for service requests.

• Collaborate with product and platform engineering teams on service design and transitions.

• Develop standardized infrastructure-as-code, pipelines, modules/charts, automation, and guardrails.

• Author and manage repeatable, auditable, and secure runbooks.

• Generate production-ready assets for new cloud services, data stores, and non-standard deployment methodologies.

• Facilitate tenant and environment lifecycle workflows, including provisioning, URLs, certificates, and related controls.

⛳️ Requirements

• Over 5 years of experience in 24x7 production operations, preferably within a highly available SaaS or cloud service environment.

• More than 5 years of experience with public cloud infrastructure, specifically AWS and/or Azure, with significant expertise in at least one.

• Practical experience managing Kubernetes in production; preference for Amazon EKS, Azure Kubernetes Service (AKS), or similar managed Kubernetes solutions.

• Familiarity with infrastructure-as-code tools, particularly Terraform.

• Background in release automation and CI/CD tools, such as Jenkins, Argo CD, Azure DevOps, or GitHub Actions.

• Proficient in Linux administration and debugging within large-scale environments.

• Experience utilizing programming or scripting languages for operations automation, including Python or Bash; PowerShell is an advantage.

• Strong understanding of systems and networking concepts along with troubleshooting methods.

• Excellent interpersonal, collaboration, and leadership skills.

• Capability to thrive in an agile, entrepreneurial, and rapidly changing environment.

• Preferred: Experience working under SLAs or structured intake in a platform, infrastructure, or internal customer context.

• Preferred: Familiarity with Java/JVM-based services, data platforms like Kafka or Elasticsearch, or .NET workloads.

• Bachelor's degree in Computer Science or a related technical field, or equivalent experience.

• Additional AWS and/or Azure certifications are beneficial.

🏝️ Benefits

• Follow-the-sun on-call model with no overnight alerts.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided for individuals with disabilities.