Senior Developer, ServiceNow HRSD

This is a fully remote position, open to applicants in Costa Rica, +1 more country.

📋 Description

• Design, develop, and maintain ServiceNow HRSD solutions that align with business requirements and industry best practices.

• Collaborate with the ServiceNow HR team to offer subject matter expertise and convert stakeholder requirements into scalable technology solutions.

• Convert business requirements into technical solutions while providing estimates, timelines, and deliverables.

• Conduct testing, debugging, and troubleshooting to ensure the quality and performance of solutions.

• Maintain and support existing ServiceNow HRSD solutions, addressing issues and incidents as they arise.

• Configure, enhance, and support NowAssist, Employee Center Pro, case and knowledge management, lifecycle events, integrations, and employee document management.

• Identify opportunities to utilize NowAssist, Moveworks, automation, and AI-enabled self-service to minimize manual efforts and enhance employee experience.

• Assist with the integration and optimization of Moveworks alongside ServiceNow HRSD, knowledge content, and HR workflows.

• Facilitate training and knowledge-transfer sessions for end users and developers.

• Stay updated with ServiceNow HRSD, NowAssist, Moveworks, automation, and AI-enabled employee support; suggest enhancements for case deflection, process efficiency, and scalable HR service delivery.

⛳️ Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field.

• At least 5 years of relevant experience in ServiceNow development, configuration, and administration.

• Proficient in spoken and written English.

• Skilled in ServiceNow HRSD functionalities, including Case and Knowledge Management, Employee Center Pro, Lifecycle Events and Journeys, HR Integrations, Employee Document Management, NowAssist, and Moveworks.

• Strong understanding of ServiceNow scripting languages, including JavaScript, AngularJS, HTML, CSS, and XML.

• Experience utilizing ServiceNow APIs such as REST, SOAP, and JSON.

• Familiarity with ServiceNow tools like Workflow Studio, Flow Designer, IntegrationHub, and Automated Test Framework.

• Certified as a ServiceNow System Administrator and ServiceNow Application Developer.

• Experience with ServiceNow AI capabilities, including NowAssist for HRSD, and knowledge of how generative AI can enhance employee self-service, case deflection, and HR service delivery.

• Experience with Moveworks or similar enterprise AI assistant platforms.

• Understanding of generative AI, automation, skills intelligence, virtual agent technologies, and their application to improve HR service delivery and employee experience.

• Excellent communication, collaboration, and problem-solving abilities.

• Capability to work independently as well as collaboratively within a team.

🏝️ Benefits

• Meaningful work contributing to the well-being of patients globally.

• Full-time employment.