Senior Delivery Partner

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Take charge of the client relationship and delivery strategy for one or more key accounts, overseeing everything from onboarding to ramp-up and expansion.

• Act as a trusted advisor to client stakeholders at the VP and C-level.

• Manage the strategic narrative for each account and ensure alignment among executive stakeholders.

• Represent Karat as a premier consulting or technology partner.

• Develop and execute the engagement strategy and roadmap, managing the process from the statement of work through to go-live and steady state.

• Lead change management initiatives, which include communications, stakeholder alignment, training, resistance management, and measuring adoption.

• Identify risks associated with accounts and provide insights into usage, adoption, satisfaction, and overall status.

• Manage relationship mapping and collaborate with the Solutions Engineer and Project Manager.

• Engage with internal specialists and incorporate their feedback into a cohesive client narrative.

• Highlight expansion opportunities to the Client Partner.

• Convert account insights into constructive feedback and delivery playbooks.

⛳️ Requirements

• A minimum of 8 years in a client-facing delivery, engagement management, or consulting position.

• Background in a consulting firm or experience in enterprise professional services or customer success within a technology organization.

• Proven track record of managing complex, high-stakes client relationships with Fortune 500 or similar enterprise accounts.

• Experience in leading cross-functional teams through influence rather than formal authority.

• Comfortable interacting with executive stakeholders, including VP or C-suite clients.

• Strong commercial acumen and the ability to recognize expansion opportunities.

• Ability to solve structured problems in ambiguous situations.

• Exceptional written and verbal communication skills.

• Willingness to be on-site with clients regularly, up to approximately 30% of the time.

• Must reside in CA, FL, IL, MA, MO, NY, OR, TX, or WA.

• Immigration sponsorship is not available.

🏝️ Benefits

• 100% remote work.

• Competitive base salary ranging from $170,000 to $190,000 USD, depending on geographic location.

• Support for accommodations related to disabilities or special needs.