Senior Delivery Manager, Professional Services – ERP Solutions

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Oversee client engagements from the initial pre-sales phase to final delivery.

• Collaborate with Sales teams, Solution Architects, and Subject Matter Experts to define, plan, and achieve results for enterprise clients.

• Manage pre-sales activities and delivery of ERP consulting projects for large enterprises, primarily focusing on SAP and Oracle systems.

• Take ownership of the pre-sales process in North America.

• Coordinate multidisciplinary teams to define scope, estimate resources, plan, and implement results across ERP applications, data management, integration, and security workstreams.

• Direct the discovery process, shape the approach, create estimates, and clarify deliverables.

• Provide oversight for delivery governance across various projects and workstreams.

• Lead governance meetings, status updates, and communications with executives.

• Manage stakeholder expectations and handle escalations effectively.

• Contribute to the development of reusable assets and enhance pre-sales and delivery methodologies.

• Identify opportunities to broaden service offerings within existing accounts.

• Collaborate with the Senior Director of Professional Services in the APAC region.

• Willingness to travel to client or project sites as necessary.

⛳️ Requirements

• Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Engineering, Business, or a related discipline.

• Over 15 years of experience leading ERP delivery within SAP and/or Oracle environments, encompassing implementations, upgrades, transformations, and significant enhancements.

• Demonstrated capability in managing cross-functional delivery across both functional and technical workstreams, including integrations, data management, testing, cutover, and go-live stabilization.

• Proficiency in either functional ERP consulting or technical ERP delivery, covering aspects such as configuration, security/roles, operations, development, reporting, or integrations.

• Strong skills in dependency and risk management.

• Experience in establishing delivery governance regarding scope, schedule, budget, RAID, and change control.

• Excellent communication skills suitable for executive-level interactions and stakeholder management.

• Proven client-facing abilities and a successful track record.

• Strong pre-sales and delivery management expertise.

• Ability to thrive in a matrixed organizational environment.

• Exceptional written and verbal communication skills.

• Capability to facilitate governance meetings and drive the resolution of escalations.

• Strong analytical and problem-solving skills.

• Eagerness to work in a fast-paced environment and adapt to new challenges.

🏝️ Benefits

• Competitive compensation, bonuses, and benefits that align with the skills of high-performing team members.

• A diverse and inclusive workplace culture.

• Commitment to Equal Employment Opportunity.