Senior Delivery Manager – Professional Services, ERP Solutions

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee client engagements from the initial pre-sales phase through to project delivery.

• Collaborate with Sales, Solution Architects, and Subject Matter Experts to define, plan, and successfully deliver results for enterprise clients.

• Direct the pre-sales activities and delivery of ERP consulting projects for large enterprise clients utilizing SAP and Oracle platforms.

• Take ownership of the pre-sales procedure in North America.

• Coordinate efforts among cross-functional teams across ERP applications, data management, integration, and security workstreams.

• Lead discovery sessions, shape strategic approaches, create estimates, and establish deliverables.

• Ensure delivery governance for consistent execution across various projects and workstreams.

• Facilitate governance forums, manage status reporting, and handle executive communications.

• Manage expectations and escalations from stakeholders.

• Contribute to the development of reusable assets and enhance pre-sales engagements and delivery methods.

• Identify opportunities to broaden service offerings within existing accounts.

⛳️ Requirements

• Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Engineering, Business, or a related discipline.

• Over 15 years of experience leading ERP delivery in SAP and/or Oracle environments.

• Proficient in implementations, upgrades, transformations, and/or significant enhancements.

• Ability to manage cross-functional delivery across both functional and technical workstreams, including integrations, data management, testing, cutover, and go-live stabilization.

• Expertise in either functional ERP consulting or technical ERP delivery, encompassing configuration, security/roles, operations, development, reporting, or integrations.

• Strong capabilities in dependency and risk management.

• Experience in establishing delivery governance that encompasses scope, schedule, budget, RAID, and change control processes.

• Proficient in executive-level communications and stakeholder management.

• Strong client-facing abilities and a proven track record of success.

• Solid discipline in both pre-sales and delivery management.

• Comfortable working in matrixed environments.

• Exceptional written and verbal communication skills.

• Ability to facilitate governance forums and drive the resolution of escalations.

• Strong analytical and problem-solving capabilities.

• A continuous improvement mindset.

• Willingness to travel occasionally to client or project locations as needed.

🏝️ Benefits

• Competitive compensation, bonuses, and benefits that correspond to the skills of high-performing team members.

• A culture of mutual respect and collaboration.

• Opportunities for learning and professional development.

• An Equal Employment Opportunity environment.