Senior Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take full ownership of client delivery from the handover of the Statement of Work through to implementation and closure.

• Oversee multiple clinical trial implementations and site activations simultaneously.

• Convert Statements of Work into actionable delivery plans that include milestones, dependencies, risks, resourcing, and change control.

• Maintain delivery artifacts and provide status reporting on deliveries.

• Coordinate cross-functional and operational dependencies, ensuring compliance and operational readiness.

• Act as the main point of contact for client stakeholders on a daily basis.

• Cultivate relationships with senior stakeholders and manage their expectations effectively.

• Advocate for customer needs within the organization, collaborating with Product, Engineering, and other teams.

• Develop efficient synchronous and asynchronous workflows to resolve issues promptly.

• Facilitate site activation and adoption through site training, onboarding, and launch activities.

• Track post-activation performance and implement targeted interventions as necessary.

• Gather customer and site feedback, using insights to drive improvements.

• Identify potential delivery risks, create mitigation strategies, and manage escalations when required.

• Enhance delivery processes, templates, and tools for better efficiency.

• Lead or support cross-functional initiatives aimed at improving delivery quality, efficiency, or scalability.

⛳️ Requirements

• Extensive and proven experience as a technical project/delivery manager handling complex technology projects for enterprise clients in a dynamic tech start-up or scale-up environment.

• A strong track record of achieving delivery excellence and upholding high quality standards across multidisciplinary teams.

• Solid experience in managing senior customer relationships and influencing outcomes effectively.

• Capability to prioritize tasks across cross-functional teams, proactively manage dependencies, and tackle competing demands and uncertainties.

• Excellent communication and negotiation skills with senior-level decision-makers, including the ability to navigate complex discussions and resolve conflicting priorities.

• Demonstrated history of process improvement that leads to enhanced customer outcomes.

• Experience in customer success, with a record of identifying and driving positive outcomes for customers and end users.

• Extensive familiarity with Jira and the Atlassian product suite for project and delivery management.

• Background in healthtech, life sciences, or related B2B sectors.

• Strong commercial acumen, capable of balancing delivery decisions with contractual scope and customer value.

• Must be eligible to work in the UK; the employer is unable to sponsor visas for UK employment.

🏝️ Benefits

• 28 days of annual leave each year, in addition to public holidays.

• £500 annual training budget.

• One-off £200 home working budget.

• Up to 6% pension matching through salary sacrifice.

• EMI share options.

• Enhanced family and parental leave policies.