Senior Dealer Success Manager – Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee post-sale client relationships for automotive clients across the U.S. and Canada.

• Formulate digital advertising and product strategies to enhance account growth and expand into additional dealership locations.

• Generate, monitor, deliver, and present strategic insights and recommendations based on marketing outcomes, market trends, and client goals.

• Establish enduring customer relationships using a consultative challenger methodology.

• Expand the business portfolio through product diversification, budget enhancement, and dealership expansion.

• Assist in customer success during challenging situations with promptness and integrity.

• Foster a collaborative, customer-centric atmosphere through effective communication with internal stakeholders.

• Analyze and present industry data and performance metrics to dealership executives.

• Carry out special projects and other tasks as assigned by the Regional Director or OEM Partnerships Team.

• Educate clients on platform utilization, boost technology adoption, and communicate updates on new technologies and feature releases.

• Be prepared for overnight travel up to 25% of the time.

⛳️ Requirements

• Must reside within the Pacific or Mountain Time Zone.

• Previous experience working with automotive dealerships.

• Experience in omnichannel digital marketing.

• Familiarity with strategizing using Salesforce, Google Ads, GA4, META Business Manager, Amazon Advertising, DV360, pump-in/pump-out reports, or market data is advantageous.

• Proven ability to establish relationships with client executives.

• Capable of conveying technical product features, success metrics, and best practices to both technical and non-technical audiences.

• Proficient in analyzing client performance data and providing actionable insights aimed at maximizing revenue generation.

• Ability to assess client environments and needs, influence key decision-makers, and promote long-term product adoption.

• Strong understanding of online media channels, including paid search, display, social media, video, and local SEO.

• Competency in MS Excel/Google Sheets, Salesforce, PowerPoint, analytics tools, and client research.

• Excellent communication and presentation skills tailored to diverse audiences, regions, and cultures.

• Overnight travel required up to 25% of the time.

• Must be legally authorized to work in the U.S.; sponsorship requirements apply as stated in the application.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401(k) plan.

• Paid parental leave.

• Open PTO policy.

• Flexibility to work from any location (home, beach, or coffee shop).

• Direct access to executive leadership through regular town halls, direct conversations, and mentorship opportunities.