Senior Dealer Relationship Officer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Promote OCCU's indirect lending products and services to dealership leaders and staff.

• Establish new partnerships with dealers and enhance existing relationships with franchise and independent dealerships.

• Create outreach strategies to increase dealer penetration and loan volume.

• Follow up on leads and referrals generated from field activities.

• Train dealership personnel on OCCU's expectations, procedures, guidelines, and contracts.

• Collaborate with dealers, underwriting, and Indirect Lending to ensure a seamless deal flow.

• Identify and report any dealer issues, misrepresentation, or compliance-related concerns.

• Maintain a comprehensive understanding of indirect lending regulations and compliance requirements.

• Conduct dealer visits and document outcomes daily in accordance with Dealer Management guidelines.

• Assist with marketing events, partnership initiatives, and necessary training sessions.

• Monitor competitor rates, market trends, and dealer performance to inform strategic planning.

• Address member, dealer, and branch disputes; promptly manage ServiceNow complaints.

⛳️ Requirements

• A minimum of 7-9 years of progressive leadership experience in dealership operations is required.

• Experience in roles such as Finance Director, General Sales Manager (GSM), General Manager (GM), Dealer Principal, or other senior dealership leadership positions is strongly preferred.

• Proven track record of success in leading dealership sales, finance, and operational performance.

• In-depth understanding of dealership profitability, desking, inventory management, F&I performance, lender relationships, and dealership sales processes.

• Extensive existing connections within the Texas automotive retail market are preferred.

• Ability to establish credibility with dealership ownership groups, executive leadership, finance directors, and sales leadership teams.

• Indirect lending experience is valued, but dealership leadership experience remains the primary qualification.

• Willingness to travel extensively across Texas and work evenings and weekends as necessary.

• Valid driver's license and a satisfactory driving record are required.

• A bachelor's degree is preferred.

🏝️ Benefits

• Affordable medical, dental, and vision insurance options.

• 401(k) retirement plan with employer matching contributions.

• Paid time off for relaxation and personal needs.

• 13 paid holidays throughout the year.

• Tuition reimbursement for eligible educational and training programs.

• Company-paid long-term disability coverage.

• 40 hours of company-paid core time annually for full-time employees to engage in community volunteer opportunities.