Senior Dealer Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the launch, continuous relationship, engagement, and performance for a designated portfolio of lower-volume, rural, and geographically distributed dealer partners.

• Guide remote dealer launches from the initial handoff through to readiness, training, activation, and early adoption stages.

• Coordinate system access, align workflows, set up third-party integrations, and ensure dealer readiness requirements are met.

• Assist dealership leadership and frontline users in comprehending Upstart’s contribution to their lending strategy.

• Create adoption plans and integrate the program into sales and finance workflows.

• Utilize dealer activity and performance metrics to pinpoint growth opportunities, declining usage, and accounts that need support.

• Formulate dealership-specific engagement strategies employing targeted emails, phone outreach, virtual business reviews, automated reporting, and account plans.

• Collaborate with Sales, Risk, Product, and Operations teams to address dealer obstacles and escalate ongoing product or process issues.

• Keep comprehensive account documentation and share insights to enhance Upstart’s remote dealer management model.

⛳️ Requirements

• A minimum of 3 years of experience in dealer relationship management, account management, customer success, dealer development, automotive retail, auto finance, indirect lending, or a similar client-facing role.

• Proven experience in launching, onboarding, implementing, or activating new customer or dealer partnerships.

• Proficiency in managing a portfolio of accounts and utilizing CRM systems, dashboards, spreadsheets, or reporting tools to track account activity and performance.

• Ability to leverage customer or account data to identify risks, prioritize outreach, and formulate adoption, growth, or recovery strategies.

• Experience in leading customer training, onboarding, performance evaluations, or strategic meetings in a remote setting.

• Strong knowledge of dealership sales and finance operations, indirect auto lending, lender strategies, and dealer account management practices.

• Capable of guiding dealership leadership, finance managers, and frontline users through new lender integration and workflow modifications.

• Proficient in analyzing dealer performance, application, lender activity, and utilization data to inform launch and account strategies.

• Experience in developing or utilizing automated reporting, email campaigns, portfolio alerts, or customer engagement workflows.

• Background in supporting rural, lower-volume, small-market, or geographically dispersed dealer partners and re-engaging underperforming accounts.

• Familiarity with RouteOne, Dealertrack, dealership CRM systems, credit-reporting providers, or similar automotive technologies.

• Must reside and work in the United States; Upstart is unable to hire in Quebec for Canada-based roles.

🏝️ Benefits

• Competitive compensation, encompassing base salary, bonus opportunities, and annual equity grants that vest quarterly.

• 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually.

• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).

• Comprehensive medical, dental, vision, and wellness resources.

• Health Savings Account contributions available for eligible plans (US only).

• Life insurance and disability coverage provided.

• Paid time off, sick leave, and company holidays included.

• Paid family and parental leave benefits.

• Family-focused fertility, parenthood, and caregiving benefits.

• Employee Assistance Program (EAP) offering mental health support and life-centered resources.

• Financial planning tools and financial concierge services (US only).

• Annual wellness allowance provided.

• Annual productivity allowance for relevant tools and resources.

• Opportunities for team events, all-company updates, and participation in employee resource groups (ERGs).

• Catered lunches and stocked micro-kitchens available when working from Upstart offices.

• Flexibility for remote work arrangements.

• Regular team on-site events, typically once or twice per quarter for 2–4 consecutive days.