Product Support Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Oversee and manage product-related tickets, ensuring that issues are comprehended, followed up, and either resolved or escalated appropriately.

• Assist Customer Success and Sales teams with inquiries related to product and technical matters.

• Keep abreast of the latest product features and updates.

• Assume responsibility for product-related topics when relevant team members are unavailable.

• Examine recurring issues and pinpoint opportunities for documentation, training, or product enhancements.

• Convert customer and business requirements into clear information for the Product and Tech teams.

• Facilitate product training sessions and enhance the internal understanding of the product.

• Collaborate with global teams on product-related issues and local feedback.

⛳️ Requirements

• Proficient in English, both written and spoken.

• 1–2 years of professional experience, preferably in product support, customer support, technical support, operations, SaaS, or a similar field.

• Excellent communication skills with the ability to clearly articulate technical or product-related topics.

• Comfortable using tickets, support tools, and interacting with various stakeholders.

• A genuine interest in digital products and technology.

• Strong problem-solving abilities and skilled at investigating issues prior to escalation.

• Capability to manage multiple topics and track follow-ups effectively.

• Proactive, self-driven, and able to work independently.

• Good analytical and organizational skills.

• Results-oriented mindset with a strong sense of ownership.

• Experience with SaaS or digital products is a plus.

• Familiarity with Jira, Salesforce, Zendesk, or similar platforms is advantageous.

• Basic understanding of web applications or technical troubleshooting is a plus.

• Experience collaborating with Product or Engineering teams would be beneficial.

🏝️ Benefits

• Remote work arrangement