Senior Customer Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for designated healthcare clients.

• Establish reliable relationships to enhance customer satisfaction, retention, and success.

• Organize and facilitate training sessions for customers.

• Maintain consistent communication and regular touchpoints with clients.

• Analyze customer data, trends, and operational challenges.

• Recognize revenue management issues and propose data-driven solutions.

• Suggest and implement corrective measures for unresolved financial matters and collection results.

• Collaborate with internal stakeholders and fellow account managers.

• Monitor the health and performance of accounts.

• Assist clients in achieving their objectives and enhancing business outcomes.

⛳️ Requirements

• An associate's degree is required; a bachelor's degree is preferred.

• 1–3 years of experience in account management, business-to-business sales, customer success, or a related field.

• Familiarity with the HME/DME industry and medical billing.

• Experience with home health billing software.

• Advanced analytical abilities to assess information, identify trends, and create actionable recommendations.

• Strong customer service and problem-solving skills.

• Business and financial understanding.

• Exceptional verbal, written, and presentation abilities.

• Capability to communicate and influence across diverse stakeholder levels, including executive audiences.

• Excellent organizational skills and meticulous attention to detail.

• Proficiency in Microsoft Office applications.

• Financial analysis experience is a plus.

🏝️ Benefits

• Comprehensive medical, dental, vision, and life insurance.

• Accidental Death & Dismemberment (AD&D) insurance.

• Short-term and long-term disability insurance.

• Sleep care management support.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k) plan.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition reimbursement.

• Fifteen days of Paid Time Off (PTO) during the first year.

• Eleven paid holidays plus three floating days.

• Fourteen weeks of primary caregiver leave or two weeks of secondary caregiver leave.

• Flexible work arrangements.

• Opportunities for professional development.

• A culture that promotes growth and wellbeing.