Senior Customer Success Partner – HealthCare Vertical

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue growth in strategically identified accounts by selling First Advantage products and solutions.

• Create and sustain strategic account plans while determining resource allocation to enhance enterprise engagement.

• Preserve current account revenue.

• Collaborate with clients, operations management, and technology teams to uphold service standards.

• Formulate sales account plans incorporating customer insights, industry trends, risk history, revenue data, opportunities, and competitive analysis.

• Monitor revenue patterns, sales prospects, and competitive challenges.

• Achieve or surpass monthly and annual revenue targets.

• Discover additional products and solutions suitable for customers.

• Identify cross-functional resources essential for capitalizing on revenue opportunities.

• Clearly communicate First Advantage’s pricing, processes, organizational structure, and benefits to clients.

• Keep an eye on competitor offerings and articulate the competitive advantages of First Advantage.

• Prepare and present quarterly and annual business reviews for clients.

• Document and oversee client action items and project plans.

• Analyze trends, suggest program modifications, intervene to ensure customer satisfaction, and address root-cause issues.

• Stay informed about customer background screening, occupational health programs, configurations, pricing, procedures, and adjudication matrices.

• Share and apply best practices.

• Cultivate customer relationships while delivering effective service and solutions.

• Lead within a matrixed environment, collaborating with cross-functional resources.

• Work in partnership with the internal account team to assess program performance.

• Manage Master Service Agreements (MSAs), Schedule As, Statements of Work, Service Level Agreements (SLAs), and Standard Operating Procedures (SOPs).

• Oversee contract renewals and responses to RFP proposals.

• Create and present unsolicited renewal proposals and value propositions.

• Manage customer monitoring and reporting initiatives.

• Execute additional tasks as assigned.

⛳️ Requirements

• Bachelor's Degree or equivalent (MBA is a plus but not mandatory).

• Over 7 years of demonstrated experience in sales account management, specifically managing complex solutions and products for strategic national and/or global accounts, including experience with C-level relationships.

• Relevant experience in a professional account management and sales setting is preferred.

• Proficient in MS Office applications, including Word, PowerPoint, and Excel.

• Familiarity with Salesforce for tracking client information is advantageous.

• Excellent oral and written communication, along with strong interpersonal skills.

• Exceptional multi-tasking and time-management capabilities.

• Superior organizational, analytical, and problem-solving abilities.

• Proven networking skills, demonstrating professionalism and business acumen.

• Ability to navigate large organizations and establish strong internal collaborations.

🏝️ Benefits

• Flexibility to work remotely with occasional business travel required.

• Comprehensive medical, vision, dental, and supplementary benefit plans.

• 401k plan with employer matching contributions.

• Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO) policy.

• Nine paid company holidays.

• Access to technology and professional growth opportunities.

• Supportive leadership focused on your success.