Senior Customer Success Manager, Quantum Adoption – Technical Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the technical onboarding process and ensure platform adoption for key accounts.

• Convert contract specifications into technical provisioning and oversee daily technical engagement operations.

• Assist customers with the design and optimization of quantum circuits, applications, and workflows.

• Establish standardized troubleshooting processes and deliver high-level technical support.

• Develop workshops, challenges, curricula, code, circuits, presentations, and videos to support quantum computing enablement.

• Serve as an advocate for user needs within Product, Cloud Platform, Data Engineering, and Operations teams.

• Create and manage dashboards that monitor job metrics, system utilization, and customer well-being.

• Represent IonQ in standards organizations, governmental committees, working groups, industry forums, and conferences.

• Work collaboratively with Product Management, Product Marketing, Sales, and Engineering teams to provide technical customer insights and ensure product alignment.

⛳️ Requirements

• Master's degree or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM discipline.

• Over 5 years of experience in roles that require technical customer interaction or equivalent experience.

• More than 3 years of experience in crafting customer-facing technical materials, including training resources, success plans, playbooks, and workflows.

• Practical knowledge of Python and quantum computing frameworks such as Qiskit, Cirq, PennyLane, CUDA-Q, or other quantum SDKs.

• Familiarity with platforms like Jupyter Notebook, Google Colab, or similar tools.

• Strong grasp of physics concepts and mathematical methods pertinent to quantum computing, particularly linear algebra and probability.

• Outstanding technical and executive presentation capabilities.

• Demonstrated ability to convey complex subjects to a diverse audience.

• Capacity to comply with U.S. export control regulations and government contract stipulations, including U.S. Person status or relevant authorization/license exceptions.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance options.

• 401(k) plan with matching contributions.

• Unlimited paid time off (PTO).

• Paid holidays throughout the year.

• Leave for parental and adoption purposes.

• Legal insurance coverage.

• Stipend for home technology expenses.

• Inclusion of bonuses and equity as part of the overall compensation package.

• A work culture centered on autonomy, productivity, and respect.