Senior Customer Success Manager, North America

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage high-level relationships and renewals within Division I conference partnerships.

• Collaborate with Customer Success Managers at the school level, Product Success Managers, Sales, and Business Development teams.

• Enhance Teamworks' visibility at the conference level and create opportunities to showcase its value.

• Oversee the comprehensive renewal process across the conference.

• Develop workback and strategic plans prior to renewal dates to reduce risks.

• Foster the adoption and delivery of conference-wide products utilized by member schools and conference offices.

• Discover opportunities for increased product utilization.

• Identify and cultivate cross-sell and upsell opportunities within the Collegiate market.

• Establish a strategic customer success function at the conference level from the ground up.

• Work collaboratively with Collegiate Customer Success, Product Success, and Sales teams.

⛳️ Requirements

• Extensive administrative experience within a collegiate athletic department or collegiate conference office, such as Deputy Commissioner, Associate Athletic Director, Senior Associate Commissioner, or Deputy Athletic Director.

• Familiarity with the internal operations of conference offices and their support for member institutions.

• Experience in project management, overseeing complex initiatives involving multiple stakeholders to successful completion.

• Proven relationship management skills, preferably with conference office administrators or senior athletic department personnel.

• Strong abilities in cross-functional collaboration, coordinating both internal teams and external stakeholders.

• Proficient in using Teamworks products.

• Experience in a SaaS company and an understanding of renewal and expansion cycles is preferred.

• Legal authorization to work in the specified location without employer sponsorship now or in the future.

• Must reside within the United States.

🏝️ Benefits

• Performance-based compensation structure.

• Opportunities for career advancement.

• Chance to contribute to transformative innovations.

• Long-term financial security options.

• Reasonable accommodations provided during the hiring process.

• Commitment to equal employment opportunities and affirmative action.