Senior Customer Success Manager, International

This is a fully remote position, open to applicants in Spain, +2 more countries.

📋 Description

• Lead the onboarding and launch planning process for high-value clients.

• Manage a portfolio of enterprise and mid-market client relationships.

• Conduct recurring meetings and track account health.

• Ensure customer retention and identify opportunities for business expansion.

• Coordinate intricate needs across Sales, Solutions Engineering, Product, Support, and Operations teams.

• Conduct proactive calls during agreed working hours for clients located in EMEA, India, and other designated markets.

• Enhance and document international Customer Success processes.

• Act as the primary Customer Success Manager for clients in EMEA and India, as well as select accounts in other Asian markets.

• Oversee client relationships from late-stage sales through implementation and ongoing development.

• Collaborate with the Customer Success and International teams for meetings, inquiries, and escalations outside of US working hours.

⛳️ Requirements

• Minimum of 4 years of experience in Customer Success, Account Management, or a similar role.

• Proven experience managing enterprise-level or high-value B2B clients.

• Demonstrated ability to lead complex onboarding and implementation projects.

• Strong commercial acumen and effective communication skills.

• Proficient in English.

• Reside on the US East Coast, in the UK, or in Spain.

• If located in the US, a sustainable commitment to working from 6am to 2pm ET.

• If situated in the UK or Spain, availability for standard or later local business hours with regular overlap with the US team.

• Capability to manage complex client relationships independently in a remote setting.

• Fluency in German, French, or Spanish is an advantage.

• Experience in SaaS, fintech, APIs, or payments is beneficial.

🏝️ Benefits

• Equity options.

• Fully remote work environment.

• Emphasis on high documentation and minimal meeting culture.

• Competitive salary.

• Opportunity to collaborate with a global team.

• Employee Net Promoter Score (NPS) in the high 80s.