Senior Customer Success Manager, German Speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a select portfolio of n8n’s top strategic enterprise clients in the German-speaking region.

• Serve as the main post-sales contact for onboarding, adoption, and renewal processes.

• Develop account strategies and establish connections across IT, engineering, business, and executive stakeholders.

• Take ownership of retention and expansion goals, facilitating renewals and upselling/cross-selling with Account Executives.

• Spearhead customer kickoff meetings and success planning initiatives.

• Lead onboarding and enablement efforts for both technical and business audiences.

• Conduct health checks, executive sync meetings, quarterly business reviews (QBRs), and renewal discussions.

• Utilize usage and health metrics to identify potential risks and manage escalations effectively.

• Assess and communicate the business value, ROI, adoption rates, and overall impact.

• Collaborate with Support, Solutions Engineering, Product, and Sales teams to address and resolve challenges.

• Deliver structured customer feedback to the Product and Engineering teams.

• Disseminate customer insights with the broader Customer Success team.

⛳️ Requirements

• Native German speaker with proficiency in business English.

• Located in Europe, preferably Germany.

• Willingness to travel to client locations.

• Proven experience managing a small, strategic portfolio of enterprise SaaS clients.

• Proficient in conducting kickoffs, onboarding sessions, and QBRs from start to finish.

• History of achieving retention and/or expansion targets.

• Demonstrated success in renewals and business growth.

• Strong technical knowledge of APIs, integrations, authentication basics, and environments.

• Familiarity with large German-speaking enterprises, including those in automotive, manufacturing, or retail sectors.

• Capability to translate product usage into quantifiable results, ROI, and executive-level business cases.

• Experience in developing account plans and operational rhythms within large organizations.

• Proven ability to manage senior stakeholders across both technical and executive levels.

• Ownership mindset in dynamic environments.

• Preferred knowledge of automation/AI tools or iPaaS/workflow platforms.

• Preferred familiarity with n8n or similar tools.

• Experience in startup or scale-up settings is preferred.

• A technical or STEM degree or equivalent training is a plus.

• Multi-region experience is desirable.

• For candidates outside of Germany, existing work authorization is required.

🏝️ Benefits

• Equity in n8n.

• In Europe: 30 days of vacation, in addition to public holidays applicable to your location.

• In Europe: benefits aligned with local country standards.

• In Europe: pension contributions in accordance with local country regulations.

• €1K (or equivalent) annually for courses, books, events, or coaching opportunities.

• Regular hackathons to foster innovation.

• Remote-first work environment throughout Europe.

• Frequent off-site events for team bonding and collaboration.

• $100 monthly to support open-source projects.

• Clear transparency regarding company operations and performance.