Senior Customer Success Manager – Freelance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide ongoing and dedicated support to our current customers throughout their entire journey with us.

• Establish and enhance the Customer Success function for both new and existing products.

• Implement and consistently refine digital onboarding and enablement processes.

• Actively seek and identify upselling and cross-selling opportunities among our existing clientele.

• Collaborate closely with Sales, Marketing, and Product Management to enhance the overall customer experience.

• Analyze customer behavior and systematically gather customer requirements.

• Test, validate, and methodically deploy new features to customers.

• Create processes, templates, and tools to scale and professionalize the Customer Success function.

• Offer functional guidance and coordinate the inside sales team regarding customer engagement.

⛳️ Requirements

• Proven experience in the manufacturing sector or SaaS environment – essential.

• Background in Customer Success, Customer Support, or Onboarding – essential.

• Exceptional proficiency in both written and spoken German and English – essential.

• Strong communication abilities and a passion for proactive, solution-focused customer support.

• Ability to work in a structured and independent way while maintaining clarity in a dynamic setting.

• Hands-on approach and readiness to take ownership of topics and build customer relationships.

• Experience in developing and implementing customer onboarding and enablement processes is a plus.

• Comfort in a scale-up environment, willingness to go the extra mile, and a proactive approach to driving initiatives forward.

• A genuine interest in helping customers succeed and achieving tangible results in Customer Success.

• Interest in manufacturing, SaaS, artificial intelligence, or digital processes.

🏝️ Benefits

• Take an active part in shaping and scaling Customer Success at Imnoo.

• Enjoy flat hierarchies, quick decision-making processes, and be part of a young, dynamic team.

• Assume responsibility from day one, with considerable autonomy and the opportunity to influence your role.

• Engage in diverse responsibilities with close interaction with customers and products.

• Experience significant freedom to share your ideas, take initiative, and promote continuous improvement.

• Benefit from flexible working hours and a fully remote setup.