Senior Customer Success Manager – Fleet, Fuel and Mobility

This is a fully remote position, open to applicants in Finland.

📋 Description

• Build and maintain trusted, long-term relationships with key clients, ensuring their strategic goals align with Enfuce's offerings.

• Take ownership of strategic account plans that emphasize customer value, retention, revenue growth, and the development of long-term partnerships.

• Serve as the primary commercial advisor and main point of contact for senior and executive stakeholders of customers.

• Identify and implement opportunities for upselling, cross-selling, and adoption of solutions throughout the portfolio.

• Lead quarterly and executive business reviews, bringing stakeholders together around KPIs, ROI, progress, and future opportunities.

• Track customer health indicators and leverage data to proactively spot opportunities and alleviate account risks.

• Collaborate closely with Sales, Solution Consulting, Product, Delivery, Finance, and Fleet, Fuel & Mobility leadership.

• Gain an in-depth understanding of payments in the fleet, fuel, and mobility sectors, positioning Enfuce's capabilities effectively in strategic discussions with customers.

• Represent the customer's voice within the organization and contribute to product and service enhancements.

• Manage customer escalations and coordinate internal teams to achieve clear, commercially viable outcomes.

• Play a role in shaping Enfuce's Customer Success function, processes, and methodologies.

• Mentor and support colleagues by sharing best practices in strategic account management and customer growth.

⛳️ Requirements

• A minimum of eight years of experience in Customer Success, Key Account Management, or similar senior client-facing roles in payments, fintech, financial services, fleet, fuel, or mobility sectors.

• Substantial experience within the fleet, fuel, or mobility ecosystem, or serving clients in these industries.

• Strong understanding of payments within the Fleet, Fuel & Mobility value chain.

• Proven track record of managing and expanding high-value, complex enterprise accounts involving multiple stakeholders and business units.

• Demonstrated experience in generating revenue through upselling, cross-selling, expansion, and strategic account development.

• Confidence in engaging with C-level and senior stakeholders in complex enterprise environments.

• Strong knowledge of regulated financial services environments.

• Familiarity with BaaS, embedded finance, card issuing, or issuer processing.

• Ability to integrate strategic account planning with hands-on execution.

• Excellent communication, planning, and prioritization skills.

• Experience in leading cross-functional collaboration across Sales, Product, Legal, Finance, and Technical Delivery teams.

• A customer advocacy mindset paired with strong commercial acumen.

• Fluency in English.

• Proficiency in additional European languages is highly desirable.

• Experience in card issuing or processing within Fleet, Fuel & Mobility is advantageous.

• Experience in EV charging, CPOs, eMSPs, fleet management, loyalty, or payments in other retail environments is valuable.

🏝️ Benefits

• High autonomy and ownership in your role.

• Flexible, remote working arrangements.

• A supportive company culture.

• Comprehensive benefits package.

• Competitive salary, regularly reassessed.

• Employee stock option program.

• Flexible paid time off policies.

• Up to 5 weeks of annual vacation days, in accordance with country regulations.

• Paid family leave, subject to country regulations.

• Options for hybrid or remote work.

• Team activity budget available for three quarters each year.

• Company-wide event held in the fourth quarter.

• Annual individual learning budget for courses and relevant development opportunities.

• Depending on location: healthcare, pension, phone support, lunch, wellness, and insurance benefits.