Senior Customer Success Manager – Enterprise, Consulting

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee strategic enterprise clients throughout their onboarding, adoption, retention, renewal, and expansion phases.

• Serve as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT departments.

• Lead consulting, implementation, and change initiatives involving complex stakeholder networks.

• Conduct on-site customer meetings, workshops, trainings, and consulting sessions independently.

• Provide guidance to customers on governance, meeting preparation, collaboration, and decision-making processes.

• Recognize organizational challenges and convert them into clear recommendations and actionable steps.

• Foster strong, long-lasting relationships with senior stakeholders and key decision-makers.

• Identify risks to adoption and devise strategies to enhance usage, engagement, and customer value.

• Advocate for customer needs internally and work closely with Product, Tech, Sales, and Leadership teams.

• Contribute to the ongoing enhancement of Customer Success processes, playbooks, and enablement resources.

⛳️ Requirements

• Located in Germany.

• Proficient in German at C1/C2 level.

• Strong communication skills in English.

• Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation.

• Solid background in consulting with enterprise clients and senior or C-level stakeholders.

• Experience engaging with large corporations and navigating complex organizational structures.

• Strong comprehension of corporate decision-making processes and organizational hierarchies.

• Confidence in independently facilitating workshops, consulting sessions, and executive-level meetings.

• Excellent communication, presentation, and stakeholder management skills.

• Ability to swiftly understand complex organizations and translate challenges into clear solutions.

• Highly dependable, organized, proactive, and hands-on.

• Strong personal presence, charisma, and confidence when engaging with senior stakeholders.

• Willingness to travel occasionally for on-site customer meetings.

• Experience collaborating with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a significant advantage.

• Familiarity with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus.

🏝️ Benefits

• 100% remote work.

• Flexible working hours.

• High ownership in a rapidly growing SaaS company.

• Transparent, trust-based culture with swift decision-making.

• 2–3 offsites and workshops annually.

• Clear development paths and a steep learning curve.