Senior Customer Success Manager – DACH

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Manage 15–20 Major Enterprise accounts across DACH, Benelux, and the Nordics from initiation through renewal and expansion.

• Oversee end-to-end deployments by defining project scope, creating plans, conducting kickoffs, and coordinating with internal and partner teams.

• Leverage AI-driven health signals to pinpoint adoption gaps and obstacles before they impact timelines, renewals, or outcomes.

• Conduct interactive working sessions and discover new use cases to enhance customer adoption.

• Develop success plans and executive business reviews that link Amplitude usage to quantifiable business outcomes.

• Collaborate with the Account Executive on renewals and expansions by mentoring champions, constructing business cases, and uncovering opportunities.

• Relay customer feedback to the Product team to shape future product evolution.

• Create playbooks, share effective strategies, and assist the team in executing at scale.

⛳️ Requirements

• Proven experience in Customer Success managing a portfolio of substantial Enterprise accounts.

• Background in Enterprise deployments where change management and data governance were key components.

• Track record of customer retention and expansion achievements.

• Exceptional communication and influencing abilities, complemented by executive presence.

• Strong project management expertise.

• Capable of thriving in a dynamic, autonomous role.

• Commercial insight into how customers generate revenue and the ability to link Amplitude to pertinent business results.

• Skill in identifying poor implementation patterns and holding customers accountable to success criteria.

• Strong diagnostic problem-solving skills.

• Comfortable navigating ambiguity and independently forming viewpoints.

• AI is an integral part of your workflow, with ongoing exploration of improved utilization methods.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage, with 100% employer-paid premiums for employee Medical, Dental, and Vision on select plans.

• 401(k) retirement plan featuring an employer match of up to 1% of eligible pay each pay period, with a maximum of $2,000 annually.

• Flexible time off and paid holidays.

• Monthly wellness stipend.

• Monthly commuter transit/parking stipend.

• Quarterly learning and development stipend.

• Equipment stipend for new hire home office setup.

• 12 weeks of Paid Parental Leave.

• Carrot Fertility Benefits, Adoption, and Surrogacy support.

• Back-up Child Care assistance.

• Mental health and wellness benefits, including complimentary access to Modern Health coaching and therapy sessions.

• Employee Stock Purchase Program (ESPP).

• Mentorship opportunities.

• Management training programs.

• Wellness initiatives.

• Charitable giving grant.

• Paid volunteer time off.