Senior Customer Success Manager – Bilingual EN/FR

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Manage a portfolio of key EMEA accounts, responsible for retention, growth, and overall account health.

• Develop and implement account strategies for major clients aligned with their business objectives.

• Conduct Quarterly Business Reviews (QBRs) in both English and French to highlight value and strengthen relationships.

• Track account health through usage metrics and qualitative indicators to proactively address churn risks.

• Lead renewal discussions from start to finish, including negotiations, in collaboration with the Sales team.

• Identify and pursue expansion opportunities in conjunction with Sales.

• Create referenceable customer success stories, including case studies, testimonials, and referrals.

• Act as the customer advocate internally to influence product and Customer Success strategies.

• Utilize AI tools regularly for QBR preparation, account analysis, and usage summaries.

• Collaborate with technical hiring and engineering leaders to ensure customers derive measurable value from CoderPad’s technical interview platform.

⛳️ Requirements

• Over 5 years of experience in customer success, account management, or strategic consulting, preferably within SaaS or a technical hiring platform.

• Bilingual in English and French at a business and executive communication level.

• Demonstrated ability to manage executive relationships through a consultative and solution-focused approach.

• Strong business acumen in areas such as renewals, upselling, growth strategy, and contract negotiations.

• Ability to analyze usage and business data to inform actionable strategies rather than just reporting.

• Daily, active utilization of AI tools in your current role.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• Engaging company culture focused on collaboration and innovation.