Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively identify opportunities within the current customer base to enhance renewals and growth, achieving and surpassing revenue goals.

• Foster strong client relationships through strategic discussions that align with client business objectives.

• Act as the primary point of contact for customers and represent their interests to internal teams.

• Ensure seamless transitions between the Sales and Customer Success teams.

• Conduct business reviews to evaluate product value realization and create customized action plans.

• Oversee opportunities throughout the sales cycle, from identifying needs to finalizing renewals and expansions.

• Utilize customer health monitoring tools to detect and address potential risks.

• Keep abreast of product offerings, industry trends, and competitive landscapes.

• Introduce new products and features while effectively communicating their value to customers.

• Advocate for customers internally to enhance their experience and reduce turnover.

• Establish feedback loops between customers and product teams to eliminate barriers to adoption.

⛳️ Requirements

• Over 5 years of experience in SaaS Customer Success or Account Management, preferably in HR technology solutions (Recruiting, HCM, LMS, etc.).

• Demonstrated success in managing a portfolio of accounts, ensuring renewals, and driving revenue growth through cross-selling and upselling.

• Strong sales acumen.

• Exceptional communication, negotiation, and relationship-building skills with HR and L&D decision-makers.

• Analytical skills with the ability to leverage data to inform client discussions and uncover opportunities.

• Proactive and collaborative mindset.

• Ability to excel in a fast-paced environment.

• Extensive experience in B2B SaaS Customer Success, particularly with HR technology solutions.

• In-depth understanding of the challenges faced by HR, Recruiting, and Employee Development leaders.

• Experience in coaching or mentoring others.

• Recognized for exceptional commercial achievements and consistently exceeding targets.

• Proven long-term success and growth in previous roles.

• Naturally curious and innovative in problem-solving.

🏝️ Benefits

• Work from anywhere in the United States.

• Four-day work week.

• Generous PTO.

• Paid company shutdown from December 24th to January 1st.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching.

• Paid new parent leave.