Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and oversee the entire lifecycle of post-sale customer engagement, which includes onboarding, adoption, value assessments, and renewal strategies.

• Act as a reliable advisor to Vantage customers, ensuring they fully leverage the advantages of the Vantage solution.

• Represent the customer's voice within Vantage by advocating for prompt resolution of support issues, enhancement requests, and challenges in adoption.

• Interact with stakeholders at all levels within customer organizations through a thorough, multi-threaded engagement approach.

• Facilitate training sessions, gather ongoing product feedback, present business reviews, and serve as the customer's representative in internal meetings.

• Collaborate with clients ranging from growth-stage startups to large enterprises, assisting them in understanding infrastructure and minimizing cloud expenses.

⛳️ Requirements

• Over 5 years of customer-focused experience as a Customer Success or Technical Account Manager in B2B technology or SaaS environments.

• Excellent communication abilities and a keen eye for detail.

• Capability to engage with CTOs, VPs of Engineering/Infrastructure, and DevOps specialists.

• Prior experience with FinOps Cloud Cost Management solutions is preferred.

• A proactive mindset and comfort with ongoing development and uncertainty.

• Proficient in managing a diverse portfolio of accounts, ranging from SMBs to large enterprises.

• High emotional intelligence and the ability to empathize with customers effectively.

• Familiarity with monitoring and observability is an advantage.

• FinOps certifications such as FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, or FinOps Certified Engineer are a plus.

• Cloud certifications like AWS Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader are beneficial.

• Experience in building and deploying to cloud infrastructure such as AWS, Azure, or GCP is a bonus.

• Relevant experience in data visualization or financial products is an added advantage.

• Currently, Vantage is only authorized to employ individuals within the United States.

• Must possess authorization to work in the United States.

🏝️ Benefits

• Equity opportunities for all full-time positions.

• Comprehensive benefits package.

• Significant equity aligned with the company's long-term success.

• Flexibility for a remote-friendly lifestyle.