Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise accounts

• Perform strategic business reviews and proactively oversee account health to enhance retention and satisfaction

• Oversee comprehensive onboarding processes for new enterprise clients

• Coordinate with cross-functional teams to ensure smooth program launches

• Propel revenue growth through strategic upsell and cross-sell initiatives

• Handle contract negotiations and establish long-term partnerships

• Serve as the customer advocate within the organization

• Collaborate with the Product team to influence roadmap decisions

⛳️ Requirements

• Over 5 years of experience in Customer Success or Account Management

• At least 2 years of experience focusing on enterprise accounts

• Demonstrated success in managing complex client relationships and achieving measurable retention and expansion results

• Experience in a fast-paced B2B startup is highly preferred

• Strong analytical and problem-solving skills with a keen attention to detail

• Exceptional communication skills with the ability to build relationships at all levels of an organization

• Strategic mindset with a focus on execution

• Empathetic towards both customers and internal stakeholders

• Self-driven and capable of working independently

• Ability to juggle multiple priorities in a dynamic environment

🏝️ Benefits

• Comprehensive health coverage (US)

• Unlimited Paid Time Off (PTO)

• 12-16 weeks of paid parental leave

• Equity opportunities

• Fully remote work flexibility from anywhere in the Americas