Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the development and execution of adoption plans for platinum-level clients, ensuring they realize the full value of the Armis platform

• Gain an understanding of customer use cases and offer suggestions to enhance security measures and platform usage

• Establish and nurture trustworthy relationships with technical stakeholders and decision-makers

• Serve as the customer advocate within Armis, collaborating with various teams to achieve customer goals

• Ensure that deployment and configuration are in line with key business use cases and are completed on time

• Keep up to date with third-party integrations and their interactions with Armis in customer settings

• Act as a subject matter expert in technical proficiency

• Collaborate with Product, Engineering, Support, and Sales teams to promote account success

• Align new use cases with CISO objectives and identify growth opportunities by showcasing relevant innovations, capabilities, and products

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent certifications (CISSP, Security+, CEH)

• Over 7 years of experience in a Customer Success Manager, Technical Account Manager, or similar customer-facing technical position

• More than 6 years of experience in network engineering, architecture, support, or design

• At least 6 years of experience in service delivery or technical account management in post- and/or pre-sales settings

• A minimum of 3 years of experience in IT, security, healthcare technology, or comparable environments

• Excellent communication and presentation abilities for both technical and executive audiences

• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures

• Knowledge of healthcare/ICT devices, manufacturers, or applications

• Experience in securing IT, IoT, or healthcare systems

• Familiarity with scripting languages, preferably Python

🏝️ Benefits

• Employees have the option to work remotely

• Flexible work arrangements based on the nature of the job and assigned location

• Commitment to equal opportunity employment

• Reasonable accommodation assistance during the application process