Senior Customer Success Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Manage 50–100 customer accounts with an in-depth approach.

• Create onboarding processes that enable repeatable creative testing methods utilized across customer teams.

• Gain a comprehensive understanding of each client's creative strategy and pinpoint areas for improvement.

• Collaborate with customers through education, best practices, and enhanced usage of Motion.

• Engage with various stakeholders within customer organizations, including media buyers and VPs.

• Utilize Runneth for conducting creative audits, reverse-engineering competitors, synthesizing calls, preparing audits, and drafting reports.

• Develop trusted advisory relationships and lead pivotal strategic discussions with customers.

• Transform industry insights from DTC brands into guidance for clients and thought-leadership content for Motion.

• Provide prompt responses to customer inquiries and advocate for clients within the organization.

• Adapt continuously to changes in product capabilities and the paid social media landscape.

⛳️ Requirements

• Minimum of 2 years experience in high-volume account management (50+ accounts), client management, or customer success within a B2B SaaS environment.

• Experience in a startup setting is advantageous.

• Engaged, inquisitive, and willing to encourage the team to approach problems from new perspectives.

• AI should be an integral part of your working habits; actively seek smarter workflows and maintain curiosity as tools evolve.

• Excellent public speaking, presentation, and relationship-building abilities.

• Resourceful and self-motivated, with a genuine enthusiasm for learning and teaching.

• Outstanding organizational skills and the capacity to maintain an efficient system.

• Bonus: Experience in media buying or performance marketing with platforms such as Meta, TikTok, or YouTube, or a solid understanding of the creative’s role in paid media.

🏝️ Benefits

• Equity offered to all employees.

• Health benefits available from the first day.

• Monthly health and lifestyle stipend.

• 20 days of paid time off (PTO).

• $1,500 stipend for work-from-home expenses.

• Remote-first work environment with optional hybrid arrangements.

• Annual team offsite events.

• Summer company retreat.

• Daily access to Roam, an AI-powered virtual office.