District Service Manager I, CRM - Central New England

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Oversee CVG service-related projects and activities to enhance resource optimization, deliver value to customers, and ensure outstanding service.

• Propel the execution of CVG initiatives to meet the goals of the Group, Business Unit, and Regional teams.

• Collaborate with regional management teams to reach implant, revenue, and expense targets for the designated area.

• Lead, develop, and inspire service personnel who provide patient care, physician/AHP services, and technical support.

• Align strategies with stakeholders to fulfill both short- and long-term business objectives.

• Ensure effective scheduling of CRDM implant and follow-up coverage.

• Work alongside sales teams on service initiatives, assessments, business reviews, and Requests for Proposals (RFPs).

• Direct efforts to reduce service burdens and implement new service models.

• Allocate resources effectively in line with business priorities and service demands.

• Facilitate cross-BU support for CVG programs and oversee the CVG Champions Program.

• Ensure thorough documentation, adherence to deadlines, and fulfillment of deliverables in Salesforce.com.

• Provide constructive feedback, coaching, performance evaluations, and corrective actions for direct reports.

• Assist team members with their individual development planning.

• Recruit and hire Clinical Specialists while maintaining a diverse talent pool.

• Manage sales support, inventory/OPC, credentialing, expense management, data privacy, purchase order pendings, warranty credits, and necessary training.

• Ensure optimal utilization of inventory, expenses, and assets.

• Implement Customer Focused Quality Concepts.

⛳️ Requirements

• Bachelor's Degree.

• Minimum of 5 years of successful professional experience, including at least 3 years of clinical experience.

• Must possess unrestricted U.S. work authorization at the time of hire and throughout employment.

• For degrees obtained outside the United States, a degree that meets the criteria outlined in 8 C.F.R. § 214.2(h)(4)(iii)(A) is necessary.

• Preferred: Experience at Medtronic with interactions in the CVG field organization.

• Preferred: Familiarity with the local cardiac customer base.

• Preferred: Understanding of Cardiac Rhythm Management service coverage needs for implants and follow-ups.

• Preferred: Background in sales, marketing, training, healthcare, technical services, or related fields within the medical device sector.

• Preferred: Training and experience in Lean Sigma methodologies.

• Preferred: Proven business acumen.

• Preferred: Experience in a healthcare-related field.

• Preferred: Capability to learn and comprehend technical aspects of the industry.

• Preferred: Aptitude for managing, coaching, and developing managers and employees.

• Preferred: Critical and strategic thinking skills, along with the ability to execute strategies.

• Ability to fulfill the specified physical demands and essential functions of the position.

🏝️ Benefits

• Competitive salary along with a flexible benefits package.

• Health, dental, and vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps (global well-being initiative).

• Incentive programs.

• 401(k) plan with employer contributions and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan (accessible to Vice Presidents and above, or subject to IRS earnings minimums).

• Sales Incentive Plan (SIP), providing incentive compensation for meeting or exceeding targets.

• Temporary employees qualify for paid sick leave as mandated by applicable state laws.