District Service Manager I, CRM

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Oversee CVG service-related initiatives and programs to maximize resources and provide exceptional customer value and service.

• Propel the implementation of CVG initiatives to meet Group, BU, and Regional objectives.

• Collaborate with regional management teams to accomplish implant, revenue, and expense targets within the designated area.

• Lead, develop, and inspire service personnel to deliver patient care, physician/AHP service, and technical knowledge.

• Work together with stakeholders to create and implement strategies aligning with business goals.

• Organize the scheduling of CRDM implants and follow-up coverage for the specified geography.

• Collaborate with sales teams on service projects, evaluations, business reviews, and RFPs.

• Spearhead initiatives aimed at reducing service burdens and innovating new service models.

• Align resources with business priorities and service demands.

• Foster cross-BU support for CVG programs and requirements.

• Manage the CVG Champions Program, ensuring timely documentation and deliverables in Salesforce.com.

• Provide feedback, coaching, performance evaluations, and corrective actions for direct reports.

• Support employees with their individual development planning.

• Recruit and onboard Clinical Specialists, maintaining a robust and diverse talent pipeline.

• Oversee sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits, and necessary training.

• Ensure effective utilization of inventory, expenses, and assets.

• Implement Customer Focused Quality Concepts.

⛳️ Requirements

• Bachelor's Degree.

• 5 years of successful professional experience, including 3 years of clinical experience.

• Experience with Medtronic in a role interacting with the CVG field organization.

• Familiarity with the local cardiac customer demographic.

• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-up procedures.

• Background in sales, marketing, training, healthcare, technical services, or related fields within the medical device sector.

• Training and experience in Lean Sigma methodologies.

• Proven business acumen.

• Experience in a healthcare-related field.

• Ability to grasp and understand the technical aspects of the business.

• Skills in managing, coaching, and developing managers and employees.

• Capable of critical and strategic thinking; adept at executing strategies.

• For degrees obtained outside the U.S., a degree that meets the standards of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

• Must possess unrestricted U.S. work authorization at the time of hire and throughout the duration of employment.

🏝️ Benefits

• Competitive salary and a flexible benefits package.

• Sales Incentive Plan (SIP).

• Health, dental, and vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps (global well-being program).

• Incentive plans.

• 401(k) plan with employer contribution and match.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

• Temporary employees are eligible for paid sick time, as mandated by applicable state law.

• Employee Stock Purchase Plan available for temporary employees.