Senior Customer Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Facilitate customer onboarding with integration assistance and promote the adoption of MoEngage products.

• Act as the main point of contact for accounts, ensuring customer growth and satisfaction.

• Develop and nurture relationships with senior stakeholders while managing account planning.

• Offer expertise in CRM and mobile marketing automation to clients.

• Guide clients on effective utilization of the MoEngage Platform.

• Serve as a product advocate, advising leading internet companies on growth strategies.

⛳️ Requirements

• 5-7 years of relevant experience in the field.

• Knowledge of the Mobile Ecosystem and App Marketing.

• Prior experience in a Success or Support Engineer position within a SaaS company is advantageous.

• Proven experience in SaaS and B2B environments is essential.

• Ability to comprehend customer needs and illustrate how MoEngage can deliver value.

• Capability to take ownership of client relationships post-sale and foster customer growth.

• Enthusiasm for championing the product and acting as an evangelist.

• Empathetic approach towards client-facing and cross-functional collaboration.

• Excellent written and verbal communication skills.

• Understanding of Information Security principles and best practices.

🏝️ Benefits

• Fully remote work arrangement.

• Equal opportunities for success and advancement.

• An inclusive and diverse working environment.

• Collaboration with intelligent and passionate individuals.

• Opportunity to work on world-class technology at scale.