Senior Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist strategic customers in achieving measurable value, renewing contracts, and serving as references.

• Recognize churn risks and create strategies to mitigate them.

• Spot opportunities for upselling and cross-selling to support the Sales team.

• Assume the role of account owner to facilitate renewals and expansions across Flexera functions and departments.

• Enhance the adoption of Flexera products while addressing technical and business escalations.

• Identify key stakeholders within accounts and cultivate relationships.

• Actively initiate discussions around new value opportunities.

• Keep customers updated on Flexera news, including product launches, capabilities, vision, mergers and acquisitions, and best practices.

• Develop and manage an enablement and growth plan for Customer Success.

• Spearhead cross-functional projects aimed at continuous improvement.

⛳️ Requirements

• Proficient in both French and English.

• Background in software asset management, customer success, and/or consulting, preferably with a software vendor, partner, or the software division of a major multinational IT firm.

• Expertise in one or more areas: data normalization for IT Asset Management, software license optimization, enterprise application portals, deep architectural and technological knowledge, application lifecycle management, cloud platform and solution expertise, IT Service Management, or cybersecurity.

• Demonstrated capability to build and maintain robust customer relationships while fostering growth.

• Ability to collaborate with cross-functional teams and enhance communication between technical and commercial groups.

• Self-motivated, independent thinker, and eager learner.

• Recognized as a successful practitioner with a solid understanding of the business and terminology in IT.

• Excellent executive communication skills, including persuasion, conflict resolution, brevity, diplomacy, and negotiation.

• Proficient in utilizing CRM and Customer Success software like Salesforce and Gainsight.

• Proven project management experience with budget responsibilities.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity, equity, and inclusion.

• Workplace accommodations available for candidates who require them.