Senior Customer Success Manager

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Act as a client executive champion by coordinating various internal functions and resources.

• Serve as the main point of contact for post-sales activities, which include onboarding, consultative support, change management, product training, technical assistance, and account management.

• Build and nurture relationships with customer executives while reinforcing strategic solution positioning.

• Conduct regular business reviews with customer executives to assess progress and alignment.

• Develop and oversee long-term customer success roadmaps.

• Track customer health indicators and sentiment trends, addressing any issues to restore customer confidence as necessary.

• Support, train, and engage key users and contacts across a varied customer portfolio.

• Provide best practices and value-added advice as a trusted advisor.

• Collaborate with product, delivery, and support teams to address product enhancements and change requests.

• Monitor and encourage customer product adoption and usage.

• Communicate and train customers on new functionalities and system upgrades.

• Identify opportunities to expand Corcentric’s product and solution presence.

• Serve as the internal customer advocate.

• Identify and resolve customer relationship challenges with internal resources.

• Represent the customer's voice to the product team for enhancements and feature requests.

• Identify critical success factors and business process improvements to enrich customer experience.

• Report directly to the VP of Customer Success within the Global Customer Success team.

⛳️ Requirements

• Bachelor’s degree in business or a related field (or equivalent experience).

• Knowledge and experience in Source-to-Pay (S2P), Procure-to-Pay (P2P), or source-to-contract domains.

• Approximately 4+ years of experience in a SaaS environment in Customer Success Management, Account Management, or a similar role.

• Proven experience managing a focused portfolio of 10–20 enterprise-scale customer accounts as a consultative partner.

• Outstanding collaboration and interpersonal skills.

• Ability to establish relationships at all levels of an organization and influence both internal and external stakeholders.

• Strong organizational skills combined with strategic and tactical thinking capabilities.

• Excellent technical problem-solving skills.

• Proven communication and presentation abilities.

• Experience in preparing and delivering customer presentation decks using MS PowerPoint.

• Proficiency in MS Excel for data analysis and charting.

• Strong influencing and negotiation skills.

• Team-oriented mindset with a consistent record of fulfilling commitments.

• Willingness to travel approximately 15–20% of the time.

🏝️ Benefits

• Annual paid time off program that increases with tenure.

• Eight paid holidays plus three personal holidays.

• Annual paid day off dedicated to volunteering.

• Paid leave for maternity, paternity/secondary caregiver, and adoptive parents.

• Company-sponsored life and disability insurance.

• 401k plan with company matching.

• Medical insurance options, including PPO and High Deductible Health Plan with company HSA contributions.

• Dental plan that includes orthodontia coverage.

• Vision plan offering discounts for LASIK procedures.

• Medical, dental, and vision coverage available from the first of the month following the start date.

• Complimentary Employee Assistance Program providing 24/7 confidential counseling and additional support services.

• Opportunities for professional development.

• Cross-functional promotional prospects.

• Eligibility for an annual discretionary bonus.