Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a communication strategy with partners, customers, and vendors.

• Drive revenue growth by identifying sales prospects and enhancing business relationships.

• Utilize internal health measurement tools and analytics to ensure account transparency and performance.

• Monitor customer usage and engagement to boost product adoption and maximize value.

• Collaborate with internal teams regarding inventory, billing, and invoice accuracy.

• Maintain a comprehensive understanding of customer contracts, including MSAs and SLAs.

• Lead service reviews and ensure that contractual obligations are fulfilled or surpassed.

• Comprehend customer needs and align resources to foster growth and expansion.

• Build executive relationships and identify opportunities for account growth and renewals.

• Address customer inquiries, resolve issues, and work internally to ensure customer satisfaction.

⛳️ Requirements

• Over 7 years of pertinent experience in Customer Success, Service Delivery, Account Management, and Solution Sales.

• Strong leadership qualities alongside technical, operational, business, and financial expertise.

• A passion for delivering quality customer service and advocating for customers.

• Capability to work independently as well as with both technical and non-technical teams.

• Exceptional written, verbal, and interpersonal communication skills, including proficiency in communicating with C-level executives.

• Ability to forge and sustain strong relationships with top-tier clients while managing complex accounts.

• Experience in negotiating contracts and renewals, as well as managing high-value accounts.

• Technical knowledge in cloud services, IT services, and related technologies.

• Proven problem-solving abilities.

• Strong organizational skills with the capability to handle multiple priorities and accounts simultaneously.

• Bachelor’s degree in Business, Technology, or a related field.

• CCSM, ITIL, PMP, or other industry-specific certifications are preferred.

🏝️ Benefits

• Medical, Dental, and FSA options.

• 401(k) plan.

• Flexible Paid Time Off.

• Competitive benefits package.