Senior Customer Success Manager, Armis, Veza

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the business intermediary between the customer and various cross-functional teams, including Executive, Product Management, Engineering, Sales, Training, and Enablement.

• Manage a portfolio of customers as the main point of contact post-sale.

• Develop and uphold success plans for accounts related to security objectives, ensuring they are executed effectively.

• Comprehend customer use cases and suggest enhancements to security posture and platform usage.

• Confirm that deployment and configuration align with business use cases and are completed on time.

• Assist customers in adoption and configuration processes, enabling their teams to independently operate the platform.

• Stay updated on third-party integrations and their interactions with Armis within customer environments.

• Serve as a technical subject matter expert.

• Recognize risks early, facilitate mitigation strategies, and involve specialists when advanced expertise is necessary.

• Collaborate with Sales on renewal preparedness and identify growth opportunities.

• Design and enhance scalable customer success initiatives.

• Create reusable playbooks, templates, and AI workflows.

• Mentor new Customer Success Managers (CSMs) joining the team.

• Represent the customer's interests within Armis and coordinate with teams to fulfill customer goals.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent certifications (CISSP, Security+, CEH).

• Over 7 years of experience in a Customer Success Manager, Technical Account Manager, or similar customer-facing technical position.

• More than 7 years of experience in network engineering, architecture, support, or design.

• At least 5 years of experience in service delivery or technical account management in post-sales or pre-sales contexts.

• A minimum of 3 years of experience in IT, security, healthcare technology, or comparable environments.

• Familiarity with network protocols across OT/ICS, biomedical, or conventional IT infrastructures.

• Proven experience managing a diverse portfolio of accounts with minimal supervision.

• Proficiency in utilizing AI tools in everyday tasks and the capability to quickly learn new technologies.

• Excellent communication and presentation skills for both technical and executive audiences.

• Demonstrated ability to identify risks early and drive them to resolution.

• Experience in mentoring or enabling fellow CSMs.

• Working proficiency in Portuguese (preferred).

• Knowledge of healthcare or ICT devices, manufacturers, or applications (preferred).

• Experience in securing IT, IoT, or healthcare systems (preferred).

• Familiarity with a scaled or digital customer success model (preferred).

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work options.