Senior Customer Success Engineer – DGX Cloud

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with internal stakeholders throughout the entire lifecycle of their DGX Cloud utilization, assisting teams in adopting the platform, eliminating obstacles, and achieving quicker time to value.

• Convert workload, business, and technical requirements into scalable recommendations across computing, networking, storage, and cloud environments.

• Transform recurring customer requirements into reusable playbooks, tools, dashboards, and operational patterns that enhance adoption and minimize friction.

• Collaborate with Engineering, Product, Operations, and Finance to highlight customer insights, influence roadmap strategies, and enhance infrastructure planning and GPU resource efficiency.

• Assist customers in architecture assessments, performance optimization, and cloud portability considerations for AI and machine learning workloads.

• Leverage data, usage signals, and operational patterns to identify risks, uncover opportunities, and enhance how DGX Cloud meets current and future demands.

• Contribute lightweight automation or coding as needed to expedite delivery and enhance daily operations.

⛳️ Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related discipline, or equivalent experience.

• Over 12 years of experience in customer success, solutions architecture, cloud engineering, technical account management, or a comparable customer-facing infrastructure role.

• Profound hands-on expertise in cloud infrastructure, encompassing computing, networking, storage, and deployment patterns across public cloud and on-premises environments.

• Experience with distributed systems, Kubernetes, schedulers, or extensive platform infrastructure.

• Capability to translate customer objectives into technical solutions and effectively influence cross-functional teams through strong written and verbal communication skills.

• Experience utilizing data, operational signals, or customer feedback to inform decisions, enhance adoption, and create improved workflows or product results.

• Familiarity with at least one programming or scripting language such as Python, Go, or shell scripting.

• Proven ability to operate effectively in fast-paced or ambiguous environments and drive issues to resolution.

🏝️ Benefits

• Equity

• Benefits