Senior Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical authority on the Cyera Platform.

• Build trusted-advisor relationships with customers ranging from practitioners to executives.

• Facilitate customer adoption through comprehensive onboarding and training.

• Comprehend customer needs, challenges, and targeted business outcomes.

• Create and present tailored use cases using a consultative methodology.

• Promote sustained adoption, enhance customer value, ensure return on investment, and foster ongoing engagement and growth.

• Identify and address obstacles and barriers to customer success.

• Collaborate with colleagues to resolve customer issues.

• Advocate for customer insights and impact Cyera’s roadmap and product development.

• Utilize self-paced training materials to aid in customer education.

• Diagnose and resolve technical issues as they arise.

• Monitor and report on customer health, usage metrics, and overall satisfaction.

• Develop collaborative success plans with customers.

• Document and disseminate best practices both internally and externally.

• Mentor team members and encourage professional growth.

• Participate in the recruitment and onboarding of new team members.

• Conduct Quarterly Business Reviews with customers.

⛳️ Requirements

• Associate degree or equivalent experience is mandatory.

• A Bachelor’s degree in Computer Science or a related field is advantageous.

• 12 years of experience showcasing strong project management capabilities.

• A self-starter who excels in a fast-paced, ambiguous startup environment with tight deadlines.

• Results-driven mindset with a demonstrated history of driving revenue growth, ensuring customer satisfaction, fostering feature adoption, and maximizing customer retention.

• Previous experience working alongside Development teams.

• Proficiency in SQL, scripting languages (e.g., Python or similar), and practical experience with cloud environments.

• Over 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, basic administration, cloud networking, data and compute assets, IAM, and permissions.

• Experience with programming or scripting languages, along with familiarity with APIs and web services.

• Proven expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience is preferred.

• Previous experience in a technical customer-facing role within a software company.

• A solid track record of managing customer relationships, including onboarding, renewal, and expansion.

• Self-driven, proactive, and an innovative team player.

• Exceptional interpersonal and customer relations skills.

• Clear and effective verbal and written communication abilities.

• Proficiency in leading executive meetings and technical workshops.

• Capability to work independently and address complex challenges with limited documentation.

🏝️ Benefits

• Flexibility to work remotely.

• Reimbursement for office setup expenses.

• Unlimited paid time off (PTO).

• Paid holidays and sick leave.

• Health, vision, and dental insurance coverage.

• Life, short-term, and long-term disability insurance.

• Potential for merit increases based on individual or company performance, tenure in role, and other discretionary factors.