Customer Success Engineer – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the technical onboarding and deployment processes for enterprise clients

• Aid customers in launching and scaling AI voice agents

• Establish trusted relationships with the engineering teams of customers

• Collaborate with customers in the development of AI voice agents

• Create conversation flows and deployment strategies

• Diagnose issues related to APIs, webhooks, SIP, telephony, authentication, integrations, and latency

• Resolve technical problems and production deployment issues

• Occasionally work within customer codebases when necessary

• Recognize product gaps through customer feedback

• Convert customer requirements into actionable product enhancements

• Collaborate closely with Product and Engineering teams

• Assist customers in launching new AI use cases

• Identify opportunities for increasing product adoption

• Become a reliable technical partner for enterprise customers

⛳️ Requirements

• Proficiency in reading, writing, and speaking both Mandarin and English

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline

• 2–8 years of professional experience, preferably in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a comparable technical role

• Excellent technical problem-solving abilities

• Experience with APIs and troubleshooting technical issues

• Strong communication skills, with the ability to clearly explain technical concepts to customers

• Comfortable working directly with customers and developing technical solutions collaboratively

• Availability to work overlapping hours with the team and customers based in Pacific Time

• Familiarity with Python or TypeScript is preferred

• Experience with AI, LLMs, or Voice AI is preferred

• Experience in a startup environment is preferred

• Background in working with enterprise customers is preferred

• Willingness to travel occasionally for customer launches or onsite engagements

🏝️ Benefits

• Long-term 1099 contract

• Opportunity for remote work

• Chance to work with cutting-edge voice AI technology

• Direct engagement with enterprise customers and technical teams

• Occasional travel for customer launches or onsite work