Senior Customer Success Engineer

This is a fully remote position, open to applicants in Germany, +2 more countries.

📋 Description

• Ensure the successful rollout, automated lifecycle management, and ongoing stabilization of enterprise Certificate Lifecycle Management (CLM) and PKI solutions.

• Offer subject matter expertise to assist clients in maximizing the value of the platform across distributed hybrid environments.

• Provide advanced product-level knowledge, lead complex implementations, and address intricate technical issues.

• Guide clients through advanced integrations and customizations for CLM and PKI products.

• Communicate new features and best practices to help clients utilize Palo Alto Networks solutions effectively.

• Promote product adoption through comprehensive training sessions and customized workshops for customers.

• Evaluate deployment and best practice gaps, translating them into strategic improvement action plans.

• Ensure clients achieve operational excellence by adopting and optimizing new features.

• Function as a strategic advisor to stakeholders, including C-suite executives.

• Manage complex customer engagements and collaborate with account teams on high-touch delivery strategies.

• Lead customer escalations and coordinate with internal teams for prompt and effective resolution.

• Collaborate with CISOs, CTOs, security, PKI, cloud, network, and other technical teams within large organizations.

⛳️ Requirements

• Bachelor of Science in Computer Science or a related technical field (or equivalent experience).

• Over 5 years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security.

• At least 3 years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering).

• Proven success in driving product adoption, leading complex feature implementations, and delivering advanced training programs.

• Capability to translate technical requirements into actionable plans, guiding customers through advanced use cases.

• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.

• High-level consultative skills, adept at influencing decisions and driving customer success strategies.

• Knowledge of Public Key Infrastructure (PKI) technology, standards, and implementations.

• Understanding of securing Internet applications, including cryptography, standards, and techniques.

• Familiarity with directory technologies and standards, including LDAP and Active Directory.

• Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS) is preferred.

• Knowledge of Public Certificate Authorities such as DigiCert, Sectigo, Let's Encrypt, and Entrust is preferred.

• Hands-on experience with HSMs or cloud-based key management services like AWS KMS and Azure Key Vault is preferred.

• Experience with automation and configuration management tools such as Ansible or Terraform is preferred.

• Familiarity with the ACME protocol or other automated certificate issuance standards is preferred.

• Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this position.

🏝️ Benefits

• Flexible work arrangements when needed.

• Reasonable accommodations for qualified individuals with a disability or special need.