Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate robust relationships with corporate stakeholders in key accounts

• Provide coaching and training to corporate personnel, franchise owners, and end users on optimal product practices and workflows

• Collaborate with clients and product managers to discuss product enhancement suggestions

• Operate as a subject matter expert regarding custom product functionalities

• Oversee initiatives aimed at boosting product adoption, customer satisfaction, and advocacy

• Examine user engagement metrics and pinpoint actionable insights

• Collect intelligence on product utilization and the value of features/services

• Create and deliver business reviews and strategic recommendations

• Serve as a point of escalation for customer support inquiries

• Maintain accurate account and contact records for effective reporting

• Identify enhancements in customer experiences, products, and processes

• Assist with the onboarding process for new customers to ServiceTitan when necessary

• Ensure the long-term success of strategic accounts

⛳️ Requirements

• Minimum of 5 years of relevant experience in managing multiple accounts and/or projects

• Demonstrated history of success

• Capability to learn new software applications and recognize opportunities to maximize their potential

• Strong skills in account management and project management

• Exceptional attention to detail

• Ability to lead, inspire, and collaborate effectively with teams

• Proactive approach to problem-solving

• Capacity to navigate challenges and uncertainty with innovative solutions

• Excellent communication and organizational abilities

• Comfort working in a dynamic, entrepreneurial environment

• Willingness to travel nationwide, less than 15%

🏝️ Benefits

• Flexible time off

• Opportunities for learning and development

• Comprehensive onboarding program

• Leadership training

• Programs and events

• Bonusly rewards

• Awards nominated by peers

• Company-funded medical, dental, and vision insurance

• 100% employer-paid options and 90% coverage for dependents

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• 401(k) matching

• Telehealth options, including One Medical memberships

• Parental leave and support

• Up to $20,000 in fertility services

• Reimbursement for surrogacy and adoption

• On-demand maternity assistance through Maven Maternity

• Complimentary breast milk shipping via Maven Milk

• Pet insurance

• Legal advisory services

• Financial planning tools

• Variable commission plan

• Equity