Senior Customer Success Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Offer technical consultancy and solution advice through Zoom and written communication channels.

• Assist customers in resolving daily challenges while designing and implementing GitLab solutions for DevSecOps workflows.

• Promote product usage and deliver measurable customer value across APJ accounts to aid in renewals and growth.

• Provide technical and architectural advice in areas such as source code management, CI/CD, DevSecOps, and Agile planning.

• Collaborate with Account Executives and Renewals Managers to align with customer goals and account strategies.

• Organize and conduct customer workshops, demonstrations, and training sessions.

• Maintain a high level of expertise in GitLab features and relevant DevSecOps tools.

• Enhance documentation and disseminate knowledge through both internal and external platforms.

• Guide team members and customers through mentorship.

• Oversee multiple customer engagements, effectively communicating status updates, risks, and next steps.

⛳️ Requirements

• Proven experience in providing technical consultancy and solution guidance through video conferencing and written formats.

• Knowledge of DevSecOps workflows within source code management, CI/CD, security, and Agile planning.

• Practical technical experience in software development, systems engineering, or similar fields, or equivalent hands-on experience.

• Excellent communication and collaboration abilities.

• Capability to lead or assist in workshops, demonstrations, and training sessions.

• Skill in managing multiple priorities in a remote, asynchronous work setting.

• Willingness to support customers across APJ while adapting to diverse cultures, working styles, and varying levels of technical maturity.

• Must reside in Japan and possess full working rights in the country.

• Fluency in both Japanese and English is required.

🏝️ Benefits

• Comprehensive benefits designed to support your health, financial stability, and overall well-being.

• Flexible Paid Time Off policy.

• Participation in Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund for professional advancement.

• Parental Leave for new parents.

• Remote work options available.

• Access to mentorship and support from a collaborative team.