Senior Customer Success Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage post-sales relationships for a targeted portfolio of enterprise clients.

• Establish trusted partnerships with technical practitioners, security leaders, and executives.

• Gain a deep understanding of each client's AI landscape, security initiatives, priorities, and vulnerabilities.

• Identify new use cases and offer practical advice on AI security and governance.

• Align customer objectives with Noma’s offerings and outline measurable results.

• Promote adoption and ensure customers recognize and can articulate significant security and business value.

• Collaborate with Sales on account strategies.

• Discover new stakeholders, workloads, teams, use cases, and business units where Noma can add further value.

• Coordinate resources from Product, Research, Engineering, Security, Support, and Customer Operationalization.

• Relay customer insights back to Noma.

• Work alongside Customer Operationalization Engineers and other technical resources on deployment, integrations, configurations, and troubleshooting.

⛳️ Requirements

• Over 5 years of experience in customer-facing cybersecurity roles such as Solutions Engineering, Solutions Architecture, Customer Success Engineering, security consulting, or strategic technical account management.

• Strong expertise in cybersecurity.

• Thorough understanding of contemporary AI technologies and architectures, including generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.

• Capability to navigate comfortably between CISO-level strategy, GRC and risk discussions, business outcomes, and in-depth technical conversations.

• Demonstrated ability to conduct discovery, build trusted enterprise relationships, define customer outcomes, and translate complex technology into actionable solution strategies.

• Strong commercial insight.

• Intellectual curiosity.

• Experience in identifying opportunities for increased adoption and customer growth.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Home office setup reimbursement.

• Short- and long-term disability insurance.

• Life and accident insurance.

• 401(k) retirement savings plan.

• Unlimited paid time off (PTO).

• A warm, supportive, and people-first company culture.

• A global work environment with teams located in Tel Aviv, the US, the Netherlands, and London.

• Equity options that allow you to participate in Noma's growth and success.