Senior Customer Solutions Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Perform research on residential development and demographics by collaborating with local governments, third-party data sources, and online platforms.

• Create and verify enrollment forecasts, ensuring precision and timely submission.

• Assess data inputs and outputs for consistency and identify any discrepancies.

• Address issues related to projection creation and collaborate with internal teams to resolve them.

• Keep documentation and knowledge of projection methodologies and requirements up to date.

• Investigate and resolve escalated support inquiries.

• Collaborate with cross-functional teams to manage complex or escalated challenges.

• Monitor and document case progress to ensure visibility and accountability.

• Act as the primary contact for new customers.

• Assist in new customer onboarding, annual projection updates, and customer issue escalations.

• Simplify technical concepts for non-technical stakeholders.

• Clarify projection assumptions, outcomes, and variances to customers and internal teams.

• Communicate updates, timelines, and resolutions in a clear and transparent manner.

• Rapidly acquire new tools, systems, and processes.

• Utilize feedback and insights to enhance workflows and support delivery.

• Participate in team knowledge sharing and documentation efforts.

• Identify opportunities to enhance customer experiences, automate manual tasks, and boost operational efficiency.

⛳️ Requirements

• 2 to 4 years of pertinent work experience.

• Associate's degree or equivalent, or a comparable number of years of relevant experience.

• Occasional travel, up to 0-5%, for essential events such as team summits, training sessions, customer meetings, and company gatherings.

• Adhere to company on-call protocols, which may include working outside standard hours as necessary.

• Excellent written and verbal communication abilities.

• Strong analytical skills to interpret and contextualize historical and predictive data while effectively communicating insights.

• Eager and quick learner capable of adapting in a fast-paced environment.

• Detail-oriented with proficient problem-solving skills.

• Customer-centric approach with a dedication to providing high-quality support.

• Experience in data analysis, forecasting, planning, research, or similar analytical functions.

• Preferred: Background in the education sector.

• Preferred: Knowledge in demography, urban planning, population studies, or related analytical disciplines.

• Preferred: Familiarity with GIS, ArcGIS, Excel, or comparable data analysis and mapping software.

🏝️ Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance, and AD&D).

• Flexible Spending Accounts and Health Savings Accounts.

• Short-Term and Long-Term Disability coverage.

• Robust 401(k) plan.

• Generous Parental Leave policy.

• Unlimited paid time off (termed Discretionary Time Off - DTO).

• Wellness Program, including ClassPass & Employee Assistance Program.

• Tuition Reimbursement assistance.

• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program, and Prepaid Legal coverage.