Senior Customer Service Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee all models related to Ultrasound Modality Equipment within the designated area.

• Conduct comprehensive system-level troubleshooting for intricate multi-symptom issues.

• Ensure all administrative tasks are completed punctually.

• Guarantee timely completion and documentation of FMIs and PMS inspections for designated accounts.

• Address issues following established protocols and consult with supervisors or senior team members when necessary.

• Work collaboratively with others to resolve challenges.

• Build strong customer relationships and act as the liaison between clients and GE HealthCare.

• Share technical information, pose questions, and verify understanding.

⛳️ Requirements

• Knowledge equivalent to a Bachelor's degree from an accredited university or college, or a high school diploma with applicable experience.

• A minimum of 10 years of field experience in Ultrasound Modality is preferred.

• Excellent oral and written communication abilities.

• Capability to document, plan, market, and implement programs.

• Proficient in troubleshooting complex multi-symptom issues related to Ultrasound Modality equipment.

• Ability to complete administrative tasks, FMI documentation, and PMS inspection documentation on schedule.

• Skills in customer relationship management and technical information exchange.

🏝️ Benefits

• Relocation Assistance Provided.

• Competitive salary and benefits package.

• Opportunities for career advancement.

• A culture that promotes care, collaboration, and support.