Senior Customer Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert customer use cases into technical specifications, configurations, integrations, workflows, and plans for production readiness.

• Assist with deployment and optimization by providing architectural guidance, configuration recommendations, APIs, scripts, automation, and technical best practices.

• Conduct technical deep dives, troubleshoot complex configuration and integration challenges, formulate mitigations, and facilitate technical escalations with Support and Engineering.

• Aid customers in integrating Noma into ongoing security and operational workflows through workshops, enablement, runbooks, and reusable implementation patterns.

• Collaborate with teams in Customer Solutions, Product, Engineering, Research, Security, and Support.

• Relay technical customer insights back to the Noma AI Security and Governance Platform.

⛳️ Requirements

• Over 5 years of experience in a customer-facing technical role within a B2B SaaS environment, such as Solutions Engineering, Implementation Engineering, Technical Account Management, Customer Engineering, or Technical Consulting.

• Proficiency in writing scripts using Python, Bash, or similar programming languages for diagnostics, automation, data processing, and integrations.

• Practical experience with APIs, authentication, logs, cloud environments, security controls, system integrations, and troubleshooting in production settings.

• Outstanding communication skills, capable of leading technical discussions with customers and clearly articulating complex concepts.

• A proactive, customer-centric mindset with strong problem-solving abilities and a preference for scalable, reusable solutions.

• Knowledge of AI technologies and workflows, including generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.

• Experience in cybersecurity, cloud security, application security, data protection, or cloud infrastructure.

• Familiarity with containers, CI/CD systems, infrastructure as code, observability platforms, CRMs, or ticketing systems.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Reimbursement for home office setup.

• Short- and long-term disability coverage.

• Life and accident insurance.

• 401(k) retirement savings plan.

• Unlimited paid time off (PTO).

• A warm, supportive, and people-first company culture.

• A global workplace with teams located in Tel Aviv, the US, the Netherlands, and London.

• Equity options.