Senior Customer Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted technical advisor for potential clients regarding data architecture, governance, instrumentation, and business outcomes.

• Engage with stakeholders at various levels to build trust and influence purchasing decisions.

• Connect technical and business needs by establishing proof-of-concept success and ensuring effective execution and results.

• Utilize Mixpanel expertise and consultative abilities throughout proof-of-concept initiatives.

• Collaborate with Account Executives to promote revenue growth and serve as the primary technical contact for clients.

• Work with post-sales teams to convert pre-sales value propositions into tangible post-sales outcomes.

• Cultivate relationships and identify the needs of key technical stakeholders within the designated business portfolio.

• Gather feedback from prospects and relay it to the Product team.

• Observe customer calls and demonstrations, familiarize yourself with Mixpanel systems and tools, lead technical qualifications, provide tailored demonstrations, and outline proof-of-concept projects involving data ingestion, architecture, success criteria, and analytics rollout strategies.

⛳️ Requirements

• Proficiency in both business and conversational Spanish and English.

• Capability to communicate effectively with stakeholders at all levels, from discussing APIs with developers to organizational efficiency with CIOs.

• Proven history of qualifying and selling technical solutions to executive stakeholders.

• Over 6 years of experience in a Software-as-a-Service Sales Engineering or similar role.

• Experience in data querying, modeling, and transformation using SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools.

• Familiarity with databases and cloud data warehouses such as Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, and Databricks.

• Successful background in sales engineering, consulting, or technical project management.

• Exceptional written, analytical, communication, and presentation skills.

• Strong discipline in process and project delivery.

• Proficiency with AI tools like Claude, Claude Code, and Gemini.

• Willingness to travel as necessary.

🏝️ Benefits

• Comprehensive Medical, Vision, and Dental Care.

• Mental Wellness Benefit.

• Generous Vacation Policy & Additional Company Holidays.

• Enhanced Parental Leave.

• Volunteer Time Off.

• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.