Senior Customer Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of the technical aspects of enterprise onboarding, from initial architectural discussions to extensive, stable rollouts.

• Design and implement identity and authentication integrations utilizing OIDC, Entra ID, and Frontline Identity.

• Provide SCIM provisioning, REST APIs, and integrate with HR and operational systems such as SAP SuccessFactors, Workday, or UKG.

• Guide customer IT teams, partners, and external development collaborators towards sustainable solutions.

• Empower customers to independently manage solutions through comprehensive documentation and handover discussions.

• Develop initial integrations, scripts, or prototypes when it is the quickest route to validate a strategy or facilitate a rollout.

• Influence the functioning of AI agents, MCP-based tool access, and agent-to-agent scenarios within enterprise settings.

• Tackle authentication and data boundaries concerning customer AI implementations.

• Synchronize requirements with project management, IT, Security, business units, and works councils.

• Make informed technical decisions and communicate identified product and engineering gaps to internal teams.

• Travel to customer locations regularly, approximately 10–30% of the time.

⛳️ Requirements

• 3–5 years or more of experience in IT or tech consulting, Customer Engineering, Forward Deployed Engineering, Solutions Engineering, or SaaS implementation.

• Authentic enterprise experience.

• Hands-on experience with enterprise integration and identity.

• Familiarity with SSO and authentication technologies, including OIDC, OAuth, Entra ID, or similar.

• Proven experience in delivering REST APIs and API-based integrations in real enterprise IT environments.

• Technical accountability in enterprise customer projects, making technical decisions alongside IT, Security, and business departments.

• Technical proficiency without engaging in full-time product coding: capable of reading code, reviewing designs, debugging integrations, and creating functional prototypes.

• Proficient in German at C1 level or higher.

• Fluent in English.

• Legal authorization to work in the European Union or the United Kingdom without requiring visa sponsorship.

• Experience with SCIM provisioning and integrations with HR or workforce systems such as SAP SuccessFactors, Workday, or UKG is a plus.

• Up-to-date knowledge of agentic AI advancements, including MCP, A2A, EMA, and associated authentication challenges is a plus.

• Previous experience as a Customer Engineer or Forward Deployed Engineer in a product company is advantageous.

• Familiarity with workflow automation tools like n8n, logs, metrics, dashboards, works council matters, or enterprise data protection is a plus.

🏝️ Benefits

• Remote-first work model offering the flexibility to work from home.

• Occasional involvement in team events, workshops, or meetings at the Berlin or Stuttgart offices with prior notice.

• EGYM Wellpass membership covered by the employer.

• JobRad leasing option available.

• Regular team events and Culture Days to foster a collaborative environment.

• Opportunity to work from abroad within Europe; workation arrangements can be discussed.

• Relaxed working environment.

• Professional development through engagement with a rapidly growing technology company.